Patient Experience Officer

Employment Type: Permanent Part Time

Position Classification: Administration Officer Level 5

Remuneration: $ $39.26 per hr (+ superannuation + salary packaging options)

Location: Bathurst, NSW – Find out more

Hours Per Week: 16

Applications Close: 12 October 2025 – 11:59pm

Patient Experience Officer – Emergency Department

Bathurst Health Service

About the role

The Patient Experience Lead role is one that is customer focused and passionate about delivering a great customer experience every day and making a difference to patient outcomes.

This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff. The focus of the role is improving the experience for patients and carers located in the waiting room of the Emergency Department.

Bathurst Hospital is located 3 hours west of Sydney over the Blue Mountains. It is a University City, has good transport services throughout the city, buses, trains and airplanes with regular connections to Sydney then interstate. Large sporting complexes, great restaurants, recreational activities and facilities. Surgical Ward is a busy 15 bed (with capacity to surge to 22 beds), range of surgery performed including general, orthopaedics, gynaecology, some ENT and urology, major referral hospital within 45 minutes of facility. The hospital has an ED, Level 4 ICU, Level 4 maternity services, paediatrics services, medical unit with telemetry and palliative care beds, Rehabilitation unit onsite, and TACP beds, large inpatient and outpatient Allied Health support and expanding Ambulatory Care and HITH services. Educational support is available to staff, enthusiastic and supportive team on the ward, looking for interested and keen staff member to join our team.

Help transform the way we care for our community Generous salary packaging options and other fringe benefits Corporate wellbeing programs, including the Fitness Passport.

Contribute to the development of new ideas, including the identification of opportunities to improve the efficiency of work processes and implement change in the workplace.

Challenge yourself. Make an impact. Shape the future. Work at Western NSW Local health district.

To find out more about the role click to view the Position Description

A career with Western NSW means you can challenge yourself, make an impact and shape the future of rural health. To explore the benefits of a career in our Local Health District, visit the WNSWLHD website.

To apply for this role:

• Click 'Apply'
• Create a profile in the Recruitment & Onboarding (ROB) System or sign in using your existing login
• Upload your current resume
• Answer the selection criteria

Role-related enquiries: Please contact Kelsey Alexander on or at for more information.

Additional information for applicants:

• All suitably qualified Aboriginal people are encouraged to apply for this position. This is a targeted position under GSE Rule 26. Where possible, affirmative action will be applied to support employment of eligible persons.
• This recruitment may be used to create an Eligibility List for similar roles in the future (ongoing or temporary).
• Western NSW LHD can provide reasonable adjustments in the workplace. Applicants who provide information on an injury, health condition, or disability in their pre-employment forms will receive a functional assessment from our Risk Management Unit (RMU). This review will consider the applicant's needs and what reasonable adjustments and workplace supports are available to support their employment journey.
• Western NSW LHD is committed to the safety and wellbeing of every child in our care. All staff in WNSWLHD are required to provide a safe and supportive environment for children, while working to protect them from harm and abuse. For more information on the Child Safety Standards, visit: NSW Government - Office of Children's Guardian
• Western NSW is committed to creating a safe and accessible workplace that promotes diversity, inclusion and belonging. As a vibrant and diverse region, rich in community and culture, we welcome applications from all people to build a respectful workplace dedicated to delivering the best health outcomes for our community.
• To find out more about the remuneration and conditions, visit NSW Public Health System Awards
• For more information, visit a Guide to Employment with WNSWLHD