Practice Manager

21 hours ago

Melbourne, Victoria, Australia The Talk Shop - Counselling and Psychology Full time $80,000 - $120,000 per year

About The Talk Shop

The Talk Shop is a leading psychology practice providing high-quality, client-centred care across Melbourne and online. With over 50 active clinicians and a dedicated admin team, we're known for our commitment to accessibility, professionalism, and genuine human connection.

We're now seeking an experienced 
Practice Manager
 to oversee our day-to-day operations and support our next phase of growth. This is an exciting opportunity to bring structure, leadership, and operational excellence to a fast-paced, mutli-site, purpose-driven practice.

The Role

The Practice Manager is responsible for ensuring smooth, compliant, and efficient practice operations across all sites. You'll lead the administration, HR, and operational systems that support clinicians and clients - creating the conditions for excellent care and a great workplace experience.

This role will suit someone who thrives in a busy environment ( roughly 500 appointments per week), enjoys improving systems and workflows, and can confidently lead people with empathy and accountability. Experience and a knowledge of best practice within other practices is essential for someone taking on this role.

Key Responsibilities

  • Lead daily operations, ensuring smooth and efficient service delivery across all practice sites and online through Telehealth.
  • Manage and support the clinical administration team and Operations functions.
  • Oversee HR processes, including recruitment, onboarding, rostering, and compliance documentation.
  • Drive consistency and quality across client and clinician experiences.
  • Monitor workflows, reporting, and efficiency metrics using tools like 
    Coreplus
    , 
    EspoCRM
    , and 
    Zammad
    .
  • Provide regular operational updates and reports to the Commercial & Finance Director and the CEO.
  • Foster a culture of collaboration across the team, bring professionalism, and care.

What You'll Bring

  • Proven experience managing operations in a busy healthcare or allied health environment.
  • 3-4 years of operations management experience in healthcare or allied health settings.
  • Strong people leadership and confident communication skills.
  • Experience managing teams of 10-20 staff members with demonstrated leadership capabilities.
  • Working knowledge of HR, compliance, and workplace relations in this sector.
  • High attention to detail and the ability to streamline processes and systems.
  • Tech confidence with practice management, CRM, or ticketing systems.
  • A calm, solutions-focused approach under pressure - and a genuine interest in supporting a team that helps others.

Why Join Us?

At The Talk Shop, you'll be part of a team that truly cares - about clients, colleagues, and the difference we make every day. We're a dynamic and evolving practice where your ideas are valued, your expertise is trusted, and your work directly supports better mental health outcomes for our community.

Apply Now

If you're a capable, compassionate leader who loves creating order, improving systems, and helping teams thrive - we'd love to hear from you.

  • Australian permanent residency or citizenship is required for this position.

  • Practice Manager

    14 hours ago

    Melbourne, Victoria, Australia Epworth Full time $80,000 - $120,000 per year

    Company DescriptionEpworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.At Epworth, we are united in...

  • Practice Manager

    2 weeks ago

    Melbourne, Victoria, Australia Woods & Co Full time $80,000 - $110,000 per year

    Woods & Co Recruitmenthas partnered with a cutting-edge Accounting and advisory firm that's anything but standard. Think fun, modern, and forward-thinking. With a strong reputation for doing things differently, they're now on the lookout for aPractice Managerto join the team on a 3 - 6 month contract basis, with the opportunity to move into a permanent...

  • Practice Manager

    20 hours ago

    Melbourne, Victoria, Australia Pacific Smiles Group Full time $80,000 - $120,000 per year

    Centre Leader (Practice Manager) - Pacific Smiles Narre Warren Full-Time | Monday to Friday | Leadership Role in a Modern Dental CentreLead, support, and grow a team that makes a difference every day.Your Next Leadership MoveWe're searching for an energetic, people-focusedCentre Leaderto take the reins of our establishedNarre Warrendental centre.This is...

  • Practice Manager

    4 days ago

    Melbourne, Victoria, Australia Billard Leece Partnership Full time $80,000 - $120,000 per year

    Billard Leece Partnership is a global leader in social infrastructure architecture and design, creating social and cultural value for a healthy world. Our approach has developed over 30 years of delivering award-winning projects across the health care, education, seniors living, science and technology, and workplace sectors.We create environments for health...

  • Practice Development Manager

    17 hours ago

    Melbourne, Victoria, Australia Vanguard Full time

    Provides intermediary clients with practice development support to help drive sales conversion and client loyalty.About VanguardMore than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower...

  • Associate, Practice Manager

    1 week ago

    Melbourne, Victoria, Australia Clover Health Full time US$84,800 - US$130,000

    The Clover Home Care team is responsible for ensuring patients have access to the right care at the right time, in the right setting. We are a group of caring and passionate professionals dedicated to improving the lives of our most vulnerable members by providing in-home primary care, annual wellness visits, supportive care services, behavioral health and...

  • Associate, Practice Management

    6 days ago

    Melbourne, Victoria, Australia Dimensional Full time $60,000 - $90,000 per year

    Notes to applicants:Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach which includes working 3 days in the office and the choice to work 2 days in the office or remotely, depending on what is best for that work day. This maximizes in person collaboration...

  • Practice Development Manager

    1 week ago

    Melbourne, Victoria, Australia Betashares Full time $80,000 - $120,000 per year

    About The RoleThe Betashares Practice Development Team is responsible for supporting the development of professional services firms that have elected Betashares as their main investment partner, either through SMA adoption or individual ETF positions. The role includes strategic planning, business development, and client relationship management. A Practice...

  • We're Hiring: Senior Tax Accountant

    2 weeks ago

    Melbourne, Victoria, Australia The Practice Full time $90,000 - $120,000 per year

    Looking to make an impact?Join a collaborative, ethical firm where your experience is valued. Client focused role Manage your own portfolio end-to-end Tax compliance (no advisory pressure) Mentor and review team work Work with diverse clientsQualifications 5+ years in public practice CA/CPA qualified Strong technical tax knowledge Confident reviewer and...

  • Senior Change Practice Manager

    6 days ago

    Melbourne, Victoria, Australia Transform It Full time $120,000 - $180,000 per year

    Job Description We have an exciting career enhancing opportunity for an accomplished senior cybersecurity change manager to join a global leader on a high-profile transformation. This highly visible role requires a dynamic individual with previous experience in establishing and leading a change management practice across large-scale cybersecurity...