Switchboard Operator

• Excellent benefits including salary packaging
• Fitzroy location, close to CBD and public transport
• Permanent full time opportunity

About the Role
As the Switchboard Operator you will provide effective & efficient communication service and information to all Hospital staff, external agencies and the general public.

• Ensure Calls are answered in an appropriate manner
• Demonstrate high levels of communication skills appropriate to Switchboard functions
• Operation and management of Hospital Paging system
• Receipt, management and coordination of all Emergency Codes
• Provide accurate patient enquiry information

Classifications for this position will range from HS1 - HS17 ($58,442- $64,610 per annum pro rata).

Your Contribution

• Experience in a health service environment
• Demonstrated high level communication and organisational skills
• Strong computer literacy
• An understanding of medical terminology
• Experience in a broad range of administrative duties
• A valid Nationally Coordinated Criminal History Check, or willing to obtain

What We Offer

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne's best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About Switchboard

St Vincent's Switchboard is located within the Inpatient Services Building at Fitzroy and operates 24 hours 7 days per week. Switchboard Operators manage a nucleus of information for staff, patients, relatives and external agencies.

Working at St Vincent's
St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

• Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

LOCAL WORK ENVIRONMENT

St Vincent's Switchboard is located within the Inpatient Services Building at Fitzroy and operates 24 hours 7 days per week.

Switchboard Operators manage a nucleus of information for staff, patients, relatives and external agencies

POSITION PURPOSE

To provide an effective & efficient communications service and information to all Hospital staff, external agencies and the general public

POSITION DUTIES

• Hospital Switchboard operations – Ensure Calls are answered in an appropriate manner and all callers are treated in a polite and courteous manner
• Demonstrate high levels of communication skills appropriate to Switchboard  functions
• Operation and management of Hospital Paging system
• Receipt, management and coordination of all Emergency Codes
• Provide accurate patient enquiry information
• Collation, maintenance and  dissemination of information relating to Doctors, Medical & After-hours rosters
• Provide accurate information to Hospital staff in relation to on-call staff, clinical rosters and directory information
• Establish and maintain strong and positive working relationships within the Telecommunications  team, SVHM staff and other service providers
•  Ensure all clients of St Vincent's Hospital Melbourne receive the highest level of customer service at reception desk
• Create a positive image for both customers and staff
• Receive & greet patients, visitors & staff in a polite, helpful and efficient manner
• Provide accurate patient information to visitors & staff who present in person or via telephone inquiries, in accordance with St. Vincent's Health Confidentiality Agreement
• Clearly & accurate direct patients, visitors & staff to their intended destination
• Establish and maintain strong and positive working relationships within the Telecommunications  team, SVHM staff and other service providers

SELECTION CRITERIA

• Experience in a health service environment
• Demonstrated high level communication and organisational skills
• Strong computer literacy
• Sound typing skills
• Experience in working in a reception setting
• Experience in working in a Switchboard Operators setting
• Ability to participate as a member of a team in a dynamic work environment
• Ability to prioritise workload and meet deadlines.
• Must be self-directing and demonstrate initiative

• An understanding of medical terminology
• Experience in a broad range of administrative duties

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit or get in contact at

View Reconciliation Action Plan

View Code of Conduct