Travel Support Team Member

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 04 ($84, $99,285.00)

JOB REFERENCE NUMBER

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down

4 extra days of mandatory rest leave per year

18 days of paid personal leave per year

Generous superannuation of 15.4%

18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child's date of birth or placement

Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement

Flexible and hybrid working arrangement that provides work/life balance

Health & wellbeing services – with a focus on early intervention, education and prevention

Access to ongoing training and professional development opportunities

What is the role?

Applications are invited from suitably qualified applicants wishing to be considered for the role of Band 4 Team Member – Travel and Relocations within Business Services.

Business Services is a multifaceted branch that sits within the Chief Financial Officer (CFO) Command and directly contributes to AFP operational outcomes, providing support and enabling our people to deliver maximum impact to the criminal environment. The experience you bring to the role will benefit the organisation by:

Facilitating high-quality corporate services

Implementing and managing business and system improvements to remove barriers, speed up decision making and increase efficiency

Providing training and help desk facilities to engage and work closely with both our members and external stakeholders

In the Team Member position, you will be required to provide advice and assistance to AFP appointees regarding travel (domestic/international), relocations services, corporate credit card management, FlexiPurchase expense system support, and Per Diems. These services are delivered in line with the Whole of Australian Government travel arrangements and AFP guidelines, in a cost effective and efficient manner.

What will you do?

Duties performed in the Team Member role may include:

Providing guidance, advice, and training to AFP appointees on travel and corporate card related policies, processes and systems;

Processing travel allowances for domestic travel, including Per Diem adjustments and debt repayment;

Assisting the Relocations team to ensure AFP appointees are relocated in a timely manner;

Supporting AFP members in booking international travel;

Providing assistance to AFP members on the application and issuing of Official passports and Visas for international travel;

Manage the centralised helpdesk email inboxes and phones, ensuring that all enquiries are addressed;

Develop and manage relationships with internal and external stakeholders to ensure appropriate level of support for AFP appointees;

Maintaining currency in all associated governance for Travel, Corporate Cards and Relocations including National Guidelines and Policy documents;

Other administrative tasks required, as directed by Senior Team Members and/or Team Leader.

Essential Requirements

Demonstrated experience in corporate travel and/or corporate card administration

High level customer service and communication skills

Knowledge of Microsoft Office suite

Willingness to learn and adapt to changing systems and processes

The ability to work effectively in a team

Well-developed organisational skills, and demonstrated capability to manage competing priorities

Australian Citizen

NV1 Security Clearance (or ability to obtain one)

Desirable Requirements

Knowledge and experience working with CTM as part of the WoAG agreement

Experience using SAP, CTM online booking tool (Cytric), and Flexipurchase

Prior experience within Federal/State/Local Government will be viewed favourably

A valid driver's licence

Additional Information

This role is located in Canberra, and applicants are expected to be based in Canberra or relocate at own expense

This role is an AFP Band 4 level

Selection Criteria

Organising your work, making sound decisions and achieving outcomes

Communicating and working effectively with other people

Applying technical knowledge, expertise and skills

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.

Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.

Have your fingerprints taken if an offer of employment is made.

Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.

Satisfactorily undertake a security clearance to the level specified for the position.

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer: Alex Evans

Contact Officer Phone:

Contact Officer Email:

Applications Close: 11:59pm (AEDT) 29/10/2025

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