Student Success Advisor

Company Description

Student Success Advisor: Transform Education, Transform the World

About Us:

At Keypath, we invite you to be part of something transformative. As a global EdTech leader, we collaborate with prestigious universities to create and deliver online education solutions that tackle global social and economic challenges head-on.

Join our dynamic, fast-growing international team that thrives on collaboration, innovation, and lifelong learning.

Work Remotely

At Keypath, we believe you do your best work where you feel your best. As a remote-first workforce, we offer the flexibility to work from anywhere in Australia—no commute required As long as you have a reliable internet connection and a comfortable home workspace, you're set up for success. Plus, if you're based near Melbourne, you're always welcome to visit our head office.

You'll stay connected with a supportive, collaborative team through virtual tools that make remote work seamless.

Job Description

The Role: Student Success Advisor

• Become a trusted adviser.
• Working with your portfolio of enrolled students, you will proactively provide coaching support and troubleshoot at-risk issues to help students achieve their educational goals from initial course commencement through to graduation. via. phone, email and web chat.
• Supporting students with study path management to create the most efficient study path.
• Driving re-enrolment into new programs that support our students' goals.
• Build a detailed knowledge of our University partners and the course offerings, through supported training and research.

Qualifications

Who We're Looking For:

• Sales skills: To support student retention, drive re-enrolment and overcome objections commonly faced by students studying online.
• Relationship building skills: To build and maintain relationships with students that allow you to fulfil the role as their trusted adviser.
• Customer service skills: To provide a brilliant student experience by supporting students towards study success.
• Goal-Driven: Experience working towards KPIs and financial targets, and who share the Keypath values of collaboration, commitment, innovation, and life-long learning.

Please note this is a full-time position with a standard 38 hour working week. The core work hours are Monday to Friday 9am – 7pm on a rotating roster.

Additional Information

What We Offer

• Flexible work arrangements: Choose your workspace—remote, office, or hybrid
• Generous Competitive package
• Career progression: Clear pathways in a rapidly expanding EdTech leader, including comprehensive online remote training
• Equipment and support: Full remote work setup including internet allowance
• Wellbeing focus: Paid mental health days and comprehensive support tools, including Toolkits for Digital Health and Mental Health support
• Growth opportunities: Internal Academy's to help you develop your career and skillset (People Leader's Academy) and heavily discounted Master's degrees from our university partners access to LinkedIn Learning

At Keypath, we're in a hurry to make change happen. With over 100,000 enrolments annually across our global university partnerships, we're transforming lives through education—and we need sharp minds like yours to help us do it.

We're ranked #6 on the 2024 Best Places to Work Australia list because we create an environment where you can do your best work. Our differences are our greatest strength, and we want you to bring your authentic self to work every day.

At Keypath, leadership accessibility and compassionate community aren't just nice-to-haves; they're our day-to-day reality.

Ready to transform education and transform the world?

We welcome applications from candidates across Australia with full working rights. Keypath is proud to be an equal opportunity employer committed to workplace diversity.

Apply now to unlock your potential with Keypath