Hotel Receptionist

4 hours ago

Cairns, Queensland, Australia SILKARI URBAN CKS SYDNEY AIRPORT HOTEL PTY LTD Full time $45,000 - $60,000 per year

Silkari Lagoons Port Douglas is gearing up for expansion and we are looking for a dynamic team member to join our friendly hotel front office team.

Are you a self-motivated professional?

Our resort in Port Douglas is looking for you

Silkari Lagoons is located in tropical Port Douglas and offers a variety of hotel rooms and apartments.

Responsibilities:

  • Check-in and check-out guests,
  • Answer incoming calls and attend to guest queries,
  • Enter data into the system and balance at the end of each shift,
  • Issue room keys to guests and ensure procedures are followed in relation to guest confidentiality,
  • Provide friendly, personalised customer service at all times,
  • Recommend restaurants and places of interest according to guests' needs,
  • Ensure the smooth running of the reception desk,
  • Other varied hotel administration tasks

Skills and Experience:

To succeed in this role, you will need to be dynamic, passionate and customer-focused. As an integral part of delivering exceptional customer service, you will possess:

  • High attention to detail, self-motivated, and able to work in a team environment, as well as independently,
  • Strong customer focus, a friendly and polite personality,
  • Availability to work on a 7-day rotating roster,
  • A strong work ethic, energetic, a quick learner, and excellent personal presentation,
  • Be an excellent communicator,
  • Hotel Front Office experience is an advantage but not a prerequisite. Training will be provided.
  • Experience using a Property Management System (RMS Cloud preferred, but not a prerequisite)

Employment Conditions:

Must have working rights in Australia.

If you feel you possess these qualities and would like to be part of our team we want to hear from you

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