Senior Customer Service Engineer

Customer Support Engineer – Perth Australia

We are now seeking an experienced Customer Service Engineer to be based in Perth. This is a fantastic opportunity to join a market-leading company in a key customer-facing position that is growing.

Job Description (includes but not limited to)

Based in Western Australia, you will be a member of 17 Engineers nationally responsible maintenance of XRF, XRD and SPE instruments across Australasia such as:

• Installation, commissioning and calibration

• Preventative maintenance work on instruments

• Responding to breakdown calls as required

On call and Weekend work may apply. This role involves extensive travel, at least 80% of your time both within Perth, remote mine sites and interstate, is the norm of this role, Occasional overseas travel may also be required.

Job Requirements

• 5 + years of field service experience

• Advanced Diploma or above in Electronics, good electro-mechanical skills are needed to be successful in this role

• West Australian serviceman's radiation safety license would be an advantage

• IT literate

• The ability to travel at short notice

• Passionate about customer service

• X-ray fluorescence, X-ray diffraction or neutron analysis experience would be an advantage

We Offer

• Working in an organization dedicated to excellence

• Salary dependent on experience, education and skill

About us - Malvern Panalytical, Micromeritics and SciAps. 
Together we are a powerful and highly complementary combination of market leading technologies. 

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.  Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn't something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.