Digital Fraud

1 day ago

Eveleigh NSW Central Ave, Australia Commonwealth Bank of Australia Full time $60,000 - $120,000 per year

The Fraud and Scams Response Centre consists of seven group level functions: Bankwest, Card Fraud, Digital Fraud, Branch Fraud, Originations, Scams and Planning and Performance.

Key Aspects of the Role:

  • 12-month secondment, full time (38 hours per week) position.

  • Must be based in Sydney

  • Operating hours: 8am – 8pm from Monday to Friday, 8am – 5pm on Saturday and Sunday. You must be willing to work a rotating roster in accordance with the operating hours.

  • High volume call centre environment.

  • In office attendance for training is required. Once we've set you up for success, you will move to hybrid working with a mixture of working from home and office hub days.

    • In office requirement: 20%. E.g. If there are 20 working days in the month, you will need to attend the office 4 times that month.

Do work that matters
You will deliver excellence in customer service and innovation when dealing with customer situations.

Key responsibilities include

  • Handling inbound and outbound calls related to potential scam or fraud activity.

  • Providing exceptional service to create peace of mind for customers during fraud/scam call enquiries.

  • Working in a high-paced environment with a passion to inspire customer confidence in fraud or scam situations.

  • Performing detection analysis on scam/fraud events and making sound decisions while following standard procedures.

  • Identifying and reporting on digital fraud trends.

  • Promptly escalating issues/risks as required.

  • Maintaining an up-to-date focus on financial crime, security trends, and emerging issues, and sharing knowledge obtained.

We're interested in hearing from people who have

  • Strong problem-solving and decision-making capability.

  • High level of personal integrity and commitment to confidentiality and privacy principles.

  • Preferred experience in the Financial Services Industry, focusing on Online and Mobile roles.

  • Demonstrated excellence in customer service, including personal, written, and verbal skills.

  • Ability to resolve basic customer complaints.

What will help you succeed?

Your strong customer service skills will help you build and maintain positive relationships with customers by resolving and identifying potential fraud/scam activity, ensuring effective banking. You will also demonstrate:

  • Think outside the box and provide the best solutions to meet customers' financial needs.

  • Perform well in an ambiguous environment.

  • Interact with a wide range of customers and colleagues.

If this sounds like you apply today

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 11/11/2025

  • Senior Product Designer

    1 week ago

    Eveleigh, NSW - - Central Ave, Australia Commonwealth Bank Full time $120,000 - $180,000 per year

    About UsAt CommBank, we're committed to helping people and businesses move forward financially. Our Group Fraud and Scam Technology, Group Security leads the way in applying cutting-edge technology and operations across the bank, from customer-facing platforms to internal tools. Join a team recognised for its world-class infrastructure, agile processes, and...

  • Senior Product Manager

    1 day ago

    Eveleigh, NSW - - Central Ave, Australia Commonwealth Bank Full time $120,000 - $180,000 per year

    Join CommBank's Group Fraud & Scam Technology team and help protect millions of customers. We're looking for a Senior Product Manager to own the strategy, roadmap, and delivery of our Fraud & Scam Management Platform—balancing security, compliance, and customer experience.What You'll DoDefine product vision, strategy, and roadmap aligned to business...

  • Product Owner, Digital

    1 week ago

    Eveleigh, Australia Commonwealth Bank of Australia Full time

    Product Owner, Digital **Product Owner (Senior Manager), Digital** **Multiple Roles** - You are a digital expert, passionate, innovative and a big thinker. - We are Australia's largest digital bank. - Together we can impact and improve the financial wellbeing of every customer. **About the business** Retail Banking Services (RBS) provides simple,...

  • Senior Manager, Monitoring, Financial Crime and Fraud, CommSec

    1 day ago

    Sydney, NSW - CBP South, Harbour Street, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year

    See yourself in our teamAt CommSec, we believe in empowering people to grow their knowledge and build financial confidence.Our focus on digital capability ensures we are investing in our growth to deliver a seamless customer experience. We provide our customers with easy-to-use investment tools and resources to put them in control of their investment...

  • Associate Managing Consultant, Performance Analytics

    1 day ago

    St Leonards NSW, Australia Mastercard Full time $80,000 - $120,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Product Associate

    1 day ago

    North Sydney NSW, Australia Equifax Full time $60,000 - $80,000 per year

    Join our Go-To-Market team at Equifax as a Product Associate on an initial 12 month Fixed Term Contract in our Identity & Fraud Digital Services team, based in our Brisbane or Sydney office. This is a business-critical early-career role focused on supporting our industry-leading Fraud and Identity products and customers.You'll be focused on providing...

  • Senior Data Scientist

    3 days ago

    Sydney NSW, Australia Optus Full time $120,000 - $180,000 per year

    Senior Data Scientist (Fraud Risk or Credit Risk Modelling)Date: 13 Oct 2025Location: Sydney, AustraliaCompany: Singtel GroupOptus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.The Billing and Credit function, part of Group Finance and Corporate,...

  • Head of Financial Crimes Compliance, AMLCO

    1 day ago

    Sydney NSW, Australia MUFG Full time $120,000 - $180,000 per year

    OverviewThe Head of Financial Crime Compliance Australia is responsible for leading Australia's Financial Crime Compliance (FCC) framework, ensuring robust governance and operational effectiveness across Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), Sanctions, Anti-Bribery & Corruption (ABC), and Fraud. This role ensures compliance with...

  • Enterprise Account Manager

    1 week ago

    North Sydney NSW, Australia EFTsure Full time $80,000 - $120,000 per year

    Eftsure is a leading SaaS provider of payment security and B2B payment fraud prevention solutions, helping organisations reduce risk, meet compliance demands, and drive operational confidence. We are rapidly scaling to set the new standard in digital payment controls for enterprises across Australia.The OpportunityWe are seeking an experienced,...

  • Verification Analyst

    1 week ago

    North Sydney NSW, Australia EFTsure Full time $60,000 - $90,000 per year

    About usEftsure's solutions provide best practice internal controls for the digital age, reduce business-to-business payment fraud and errors, meet compliance standards and facilitate supplier on-boarding. Our unique SaaS products enables us to secure an enviable list of clients across a wide range of industries in a very short space of time. We are now...