Customer Service Officer

9 hours ago

Unanderra, New South Wales, Australia 2a864888-6a98-4b3c-b7c5-e48076a8299c Full time $40,000 - $60,000 per year

Architectural Designer Products (ADP) is an Australian family-owned business, established in 2001. We are proud to be Australia's largest and most innovative bathroom furniture manufacturer.

We are excited to offer an opportunity to join our Customer Service team. What does Customer Service mean at ADP? You will be the main point of contact for our wholesale customers and responsible for processing customer orders to ensure the delivery of accurate, consistent and exceptional customer service at all times. You will have the confidence to communicate with customers on the phone and high attention to detail, ensuring accurate order processing.

The Role

We are seeking a reliable person to join our Customer Service team as our Customer Service Officer.Based at our Head Office in Unanderra, you will be responsible for processing a high volume of customer orders received via email from our nationwide network of wholesale customers.

Key responsibilities include, but not limited to:

  • High volume data entry and order processing.
  • Being the first point of contact for ADP customers.
  • Responding to customer queries via phone and email.

Benefits

Some of the benefits of working for ADP include:

  • Regular rewards and recognition for top performance and commitment to our values.
  • Monthly BBQs.
  • Access to ADP's Employee Assistance Program (EAP).

About You

Personal Attributes

  • Self-motivated and customer focused.
  • Keen eye for detail and advanced data entry skills.
  • A sense of urgency, with the ability to multi-task and prioritise duties.
  • Exceptional communication skills.
  • Strong team player with the ability to work in a small office environment.
  • A positive attitude with a focus on achieving results.

Essential

  • Proven ability to complete daily tasks to a high standard.
  • Intermediate computer skills with proficiency in Microsoft Office suite.
  • Strong computer/data entry capabilities and ability to work across multiple systems.
  • Proven experience in a high-volume data entry environment.
  • Strong interpersonal skills and a pleasant phone manner.

Desirable

  • Knowledge of bathroom products is an advantage, but not essential.

Why ADP?

You will be part of a unique team of people who are motivated "to be the best by continually improving the product and service we provide to our customers".

The success of our team is attributed to a commitment to working together and being guided by our shared values:

  • We are committed to our customers and value their loyalty.
  • We believe in our people; they are our greatest strength.
  • We work, grow, and enjoy the adventure together.
  • We take pride in the products we design, manufacture and supply.
  • We are solution-focused and value innovation.
  • We are committed to a sustainable future.

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