Member Sales Consultant – Private Health Insurance
1 week ago
Why Join Phoenix Health Fund?
At Phoenix Health Fund, we're not just another health insurer. We're a Newcastle born, member owned, not for profit organisation that's been proudly supporting our community for over 70 years.
Our people are the heart of our success. We're a high performing team who thrive on innovation, adapt to change, and above all else, put our members first. That commitment is why we've achieved an industry leading 95% member satisfaction rating for more than 8 years running.
We're also proud to be a Great Place to Work Certified organisation for 3 years in a row, and in 2025, we were recognised as one of Australia's Best Places to Work, a reflection of our supportive, values driven culture.
We're proud of our award-winning products, our reputation for personalised service, and our culture of care. But what excites us most is what's ahead, because right now, Phoenix Health Fund is in an exciting phase of growth.
If you're looking for a role where your skills make a real impact, where you'll be supported by a motivated and passionate team, and where you'll have the chance to grow your career in a dynamic environment, this is it.
About the Role
We currently have exciting opportunities available within our Member Services team in sales focused roles.
The team is dedicated to delivering superior member experiences and growing our membership base through quality, meaningful conversations with both inbound and outbound leads.
As part of the Member Sales team, you will:
- Facilitate high energy, engaging sales conversations with prospective new members with warm leads inbound and outbound
- Consistently demonstrate our values of personalised service and putting members first
- Contribute to individual and team sales goals while upholding our award-winning reputation
This is a full time role, with work from home options available. Flexible hours may be considered for the right candidate.
Skills & Experience
Essential:
- Proven sales experience in a call centre, customer service, or member- focused environment
- Excellent verbal and written communication skills, with the ability to build rapport with people from diverse backgrounds
- Demonstrated drive to achieve and exceed targets
- Strong problem- solving, analytical, organisational, and time management skills
- High attention to detail and accuracy
- Strong computer literacy and active listening skills
Benefits & Perks
- Being part of a certified
Great Place to Work
environment - Secure, stable role in a supportive, knowledgeable team
- Staff discount on health insurance
- Plenty of training, support, and career development opportunities
- A company laptop provided
- Standard hours: 8:30am – 5:00pm
- Option to qualify for a monthly Rostered Day Off (RDO)
- Flexible working arrangements, including remote work options for all staff
- Opportunity to grow within a thriving, dynamic organisation in a phase of expansion
Ready to Join Us?
If you're passionate about health, motivated by results, and excited to deliver amazing member experiences, we'd love to hear from you.
To apply:
Please submit your current resume and a cover letter outlining why you're the perfect fit for this role.
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