ServiceNow platform
2 days ago
Job Description:
Your Experience and Qualifications Must have: System administration experience in UNIX and Windows environments. Strong understanding and experience with ServiceNow platform (ITSM, ITOM, ATF). Effective communication with technical management, individuals, and teams. Proven experience leading implementation, integration, and configuration of ServiceNow ITOM solutions. Application development experience and ability to translate complex end-user requirements into system requirements/code. Consulting on system credential requirements, troubleshooting permissions, and network connectivity. Familiarity with industry-standard communication protocols (HTTP, TCP, SNMP, SOAP, REST). Technical background in Operations, Infrastructure, Application Support, or Application Development. Experience managing all phases of the application lifecycle (requirements, design, development, testing, deployment). Strong interpersonal skills, customer-centric attitude, and ability to work with cultural diversity. Conduct code reviews and enforce best practices in JavaScript and ServiceNow development. Nice to have: ITIL certification. ServiceNow System Administration Certification. ServiceNow Certified Implementation Specialist – Discovery and Service Mapping. Experience implementing CSDM. Experience implementing Event Management. Knowledge of enterprise IT governance and management. Experience developing reusable test automation suites (especially ServiceNow ATF scripts). Demonstrated ability to influence and consult, providing options with pros, cons, and risks, and thought leadership to sponsors/stakeholders.
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