CRM Senior Advisory Solution Consultant, FSI

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:  

Strategic Solution Leadership Lead complex discovery and design engagements with leading financial institutions across Australia and New Zealand. Shape multi-year transformation strategies that unify front-to-back workflows across banking, insurance, superannuation, and wealth management. Bring deep understanding of regulatory, operational, and technological landscapes to define the art of the possible with ServiceNow's platform.

Thought Leadership & Innovation Act as a recognised industry expert and thought leader in digital service transformation for financial services. Develop and evangelise new solution frameworks, reference architectures, and go-to-market plays that advance ServiceNow's value proposition across the FSI vertical. Publish insights and represent ServiceNow at industry events, executive forums, and partner briefings.

Complex Solution Design & Demonstration Design and deliver sophisticated solution narratives and demonstrations that integrate ServiceNow's Customer & Industry Workflows with partner technologies, AI, and automation frameworks. Showcase innovations such as AI-driven servicing, regulatory risk monitoring, intelligent case routing, and straight-through processing to demonstrate measurable impact on operational efficiency and customer trust.

Strategic Account Partnership Collaborate with Sales, Partners, and Executive Sponsors to define and execute long-term account strategies within Tier 1 financial institutions. Leverage deep domain expertise to influence C-suite agendas and shape demand across portfolios. Serve as a trusted advisor, ensuring our solutions align to clients' risk, compliance, and customer-experience objectives.

Cross-Functional and Ecosystem Influence Maintain active relationships with global Product Management, Development, and Industry teams to advocate for FSI-specific capabilities (open banking, regulatory reporting, integration patterns). Build and nurture networks beyond ServiceNow – including technology partners, consulting firms, and regulators – to anticipate market shifts and emerging innovation opportunities.

Enablement and Mentorship Mentor and coach Solution Consultants across the region, guiding them in industry solution design, storytelling, and value articulation. Contribute to the growth of ServiceNow's collective capability by formalising best practices, reusable assets, and enablement content for the broader pre-sales organisation.

Market Insight and Vision Continuously assess and interpret ANZ FSI trends – from AI governance and operational resilience to sustainability and digital trust. Translate insights into actionable strategies that strengthen ServiceNow's positioning and drive customer success.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Expert-level domain knowledge across banking, insurance, superannuation, or wealth management, including regulatory frameworks (APRA, ASIC, CPS 230, DDO) and operational processes across front, middle, and back offices.

• 10+ years of pre-sales or equivalent consulting experience leading complex digital transformation initiatives within financial services.

• Proven track record in defining AI-enabled workflows – e.g. intelligent service operations, risk analytics, or conversational automation at enterprise scale.

• Deep familiarity with ServiceNow Customer & Industry Workflows, or comparable enterprise platforms in the FSI ecosystem (core banking, claims, KYC, CRM, document management).

• Ability to formulate architectural strategies and integration blueprints that align business goals with enterprise technology roadmaps.

• Exceptional communication, storytelling, and negotiation skills – comfortable influencing at C-suite level and shaping multi-stakeholder consensus.

• Demonstrated leadership without formal authority, mentoring peers and driving cross-functional initiatives.

• ServiceNow certifications or equivalent technical credentials highly desirable.

• Ability to travel within ANZ as required.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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