Services Technician

Company Description

At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.

NEXTDC is an exciting ASX 100-listed technology company, only 15 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites on their journey to supporting our customer's digital infrastructure.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AI thrives

Job Description

The Services Technician plays a vital role in ensuring the efficient day-to-day operation of Hyperscale and NEXTDC infrastructure. You will be responsible for the ongoing operation and maintenance of critical plant and systems, ensuring full compliance with Uptime Institute (UTI) Operational Sustainability Gold standards.

In this role, you'll coordinate and oversee third-party contractors, deliver high-quality technical support, and contribute directly to exceptional customer service outcomes. This position requires a strong focus on operational excellence, reliability, and a proactive approach to issue resolution.

Key responsibilities include:

• Operate and maintain critical infrastructure to meet NEXTDC's uptime standards.
• Manage contractors to ensure services align with Uptime Institute Gold standards.
• Participate in on-call roster to support critical systems and respond to issues.
• Collaborate with teams to ensure smooth operations and excellent customer service.
• Ensure compliance with safety, facility, and company policies.
• Troubleshoot and resolve infrastructure issues promptly.
• Perform routine maintenance and testing to optimize system reliability.
• Maintain accurate site documentation and support certifications.
• Assist with training, risk management, and emergency procedures.

About you:

• Foundational understanding of data centre infrastructure, including electrical, mechanical, cooling, and fire protection systems.
• Knowledge of rack management, installation processes, and design principles.
• Familiarity with relevant codes, standards, and regulatory requirements for critical infrastructure.
• Proficient in Microsoft Office and experienced with building management and monitoring systems.
• Strong planning, organisational, and analytical skills.
• Excellent communication skills, with the ability to collaborate, build rapport, and influence stakeholders.

Qualifications

• Minimum 2 years' experience in data centre facilities, building services, or related maintenance roles.
• Current NV1 Security Clearance, or ability to obtain and maintain one, is essential.
• Trade qualification in Electrical, Telecommunications, or Mechanical (Air Conditioning) preferred.
• Diploma or equivalent qualification in a relevant technical or engineering field is desirable.

Additional Information

• Opportunity to deliver landmark infrastructure projects shaping Australia's digital economy.
• A values driven culture built on innovation, collaboration and growth.
• Inclusive, diverse and values-driven working culture
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.