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Workforce Planner
2 weeks ago
Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.
Benefits
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
- Opportunities for professional growth and development
- Supportive work environment with trusted leadership
- Flexible working options to support work-life balance
- Access to a range of health and wellbeing programs
- Long-term, secure employment with a global company
Make an impact at Serco
Responsibilities
Working within our Contact Centre environment, you will play a key role in ensuring the right people are in the right place at the right time. As a
Workforce Planner
, your responsibilities will include:
- Building and maintaining accurate rosters and schedules
- Forecasting demand to align resources with service delivery requirements
- Monitoring real-time operations and adjusting plans to maintain service levels
- Analysing data to provide insights and recommendations
- Supporting continuous improvement of workforce management processes
- Working closely with stakeholders to balance business needs and employee satisfaction
Serco is a place for you
To Be Successful In This Role You'll Have
- Experience in workforce planning or scheduling in a customer-focused environment
- Strong analytical and problem-solving skills with excellent attention to detail
- Advanced Excel skills (SQL/VBA desirable)
- Experience with Workforce Management software and CRM systems
- Strong verbal and written communication skills
- Ability to thrive in a fast-paced environment with competing priorities
At Serco, you'll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you will enjoy flexible working options and long-term opportunities with a global company.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.
By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Impact a better future at Serco.
