Customer Experience Consultant

SERVICE EXPERIENCE CONSULTANT- MODERN, NEW OFFICE + OPPORTUNITY FOR CAREER GROWTH

We are expanding our administration team and have a position in our new, purpose built Dubbo Office. So, if you are an organised individual who is looking for a career dealing with national and international companies then this job is for you

WPE is looking for you to have the following:

• Someone who loves dealing with people and can give Exceptional Customer Focused service via incoming calls, email and walk in customers
• Is able to shine with fabulous administrative skills - this means you are a highly organised individual who has sound experience with Microsoft Office.
• Enjoys problem solving when needed so our customers needs can be met
• Yes, we are a busy office so your day just flies by - so great time manage and the ability prioritise your work will be help you
• Someone who loves learning new things such as logistic planning for our national and international customers, easy to use computer programs and how the heavy transport industry operates nationally.
• A person who has a sense of fun and loves being part of a vibrant, progressive, passionate team

Your Key Responsibilities Will Include:

• Customer Communication: Handling customer enquiries via phone and email in a timely, friendly, and solution-focused manner. You'll assist with freight bookings, provide tracking updates, and resolve delivery queries.
• Freight Management System Operation: Accurately entering and managing data in our freight system, generating consignment notes and labels, and ensuring freight is booked, tracked, and updated correctly.
• Liaising with Drivers & Operations from all our Australia wide network: Communicating daily with our drivers and warehouse teams to ensure freight is moving efficiently and customer expectations are met.
• Problem Solving & Escalations: Proactively managing delays, changes, or issues, and communicating with internal teams and customers to provide timely solutions.
• Internal Coordination: Collaborating with the broader SEC team and management to maintain operational flow, service consistency, and client satisfaction.
• Documentation & Compliance: Ensuring all freight documentation, paperwork, and compliance tasks are completed and filed accurately.
• Administrative Support: Supporting senior leaders, including the Managing Director and Director of Regional Operations, with various administrative and coordination duties.

What We Offer:

• A full-time, Monday to Friday role based in our brand-new, state of the art modern Dubbo office — designed to be a welcoming and professional space.
• A young, vibrant team full of collaboration, learning, and laughs are part of the everyday.
• Casual Fridays Because a great end to the week includes Friday office lunch and relaxed dress.
• Career progression opportunities- for the right person, this role is just the beginning We're passionate about helping our people grow into leadership and specialist roles across the business.
• Hands-on exposure working with senior leaders, including the Managing Director and Director of Regional Operations on a daily basis, providing daily administrative and operational support.
• A diverse, fast-paced role- every day brings something new, keeping things interesting and rewarding.
• Work Hours 8.30am to 4.30pm
• Above award wages and recognition for the value you bring to the team.
• Long-term career stability in a growing national logistics company that values initiative and innovation. Celebrating 30 years of service this year, WPE is seeking driven individuals ready to grow alongside the business into its next chapter

We are a proud family-owned and operated logistics provider, trusted by a wide range of local, national, and international businesses. With services spanning across Australia and beyond, we're committed to delivering excellence in every shipment. If this opportunity sounds like the right fit for you and you're ready to become part of a dynamic and supportive team, we'd love to hear from you- send us your resume today