Branch Manager

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

See yourself in our team:

We are seeking a dynamic and results-driven Branch Manager to lead and inspire a team of people leaders within our SA Operations. This pivotal role is responsible for providing strategic direction and fostering a high-performance culture to ensure the achievement of business unit Key Performance Indicators (KPIs).

As the Branch Manager, you will work closely with the senior leadership team to ensure all contractual obligations are met, while identifying and driving opportunities to enhance financial performance and business growth. Your leadership will be instrumental in aligning operational goals with the organization's strategic objectives, ensuring the delivery of exceptional service and value to our clients.

On a day to day basis you will:

• Identify skill gaps, analyze team performance, and develop strategies to improve claims management outcomes, aligning with RTWSA requirements and KPIs.
• Provide leadership to integrate risk management, achieve business plan goals, and manage budgets to support target remuneration and business success.
• Provide coaching, feedback, and upskilling opportunities to staff, addressing technical and performance issues while fostering knowledge sharing.
• Lead Team Managers to develop a service-oriented culture, encourage creativity and continuous improvement, and monitor performance against KPIs.
• Conduct performance reviews, manage HR processes, facilitate meetings, oversee recruitment/onboarding, and recognize staff achievements.
• Oversee daily operations, ensuring compliance with RTWSA standards, high client service, complaint resolution, and alignment with CARE principles.
• Support business development, client retention, and stay updated on legislative changes to maintain service quality and drive continuous improvement.

We are interested in hearing from people who have:

• Workers Compensation, Insurance or Service Industry (Community/Aged Care etc) experience essential
• Proven experience in a leadership role, preferably within operations or a similar environment.
• Strong strategic thinking and decision-making abilities.
• Excellent communication and interpersonal skills to effectively lead and collaborate with diverse teams.
• Demonstrated ability to meet and exceed business objectives and KPIs.
• Experience in managing contractual requirements and driving business growth.
• A results-oriented mindset with a focus on delivering exceptional outcomes.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.