Assistant Branch Manager

2 weeks ago

Adelaide, South Australia Phil Hoffmann Travel Full time $60,000 - $90,000 per year

As we continue to grow, Phil Hoffmann Travel has an exciting opportunity for an Assistant Branch Manager at our Modbury branch.

About Us:

For 35 years Phil Hoffmann Travel has been dedicated to delivering exceptional travel experiences.

Driven by our love of travel and outstanding customer service philosophy, we create opportunities that enrich lives, foster meaningful connections, and create lifelong memories.

Recognised across the industry for our meticulous planning and personalised service, we provide peace of mind to ensure every journey is seamless and unforgettable — creating lasting relationships with our valued clients.

Our vision has seen PHT grow to 10 locations across South Australia, with new competitive initiatives always on the horizon.

We're passionate about people — our clients, our community, and most of all, our team. At PHT, you'll find a career that not only takes you places but enriches your life both personally and professionally.

About the Role:

Following a restructure due to internal promotions, the Modbury branch is seeking an Assistant Branch Manager.

The Assistant Branch Manager will support the Branch Manager in areas such as sales, staff performance and consumer presentations, whilst also providing encouraging and positive support to their teams. They are passionate about travel and demonstrate exemplary customer service through authentic relationship building, timely service delivery, accuracy and knowledge, ensuring client expectations are met with positive outcomes.   

Please note, weekend work will be required on a roster basis.

Roles and Responsibilities:

  • Customer Service

Meet and exceed client (internal + external) expectations by building positive rapport and maintaining knowledge and understanding of client requirements

Maintain professional communication with all stakeholders

  • Sales

Meet and exceed sales budget, yields and conversions

Maximise the client experience and revenue

Effectively follow up on sales leads

  • Leadership

Contribute to team cohesion, efficiency, and success in meeting targets

Provide coaching and training support to the team

Assist with preparation of reports and rosters

  • Administration

Compile and provide all relevant and required booking documentation

Maintain company reporting and marketing data accurately to PHT minimum standards and as per relevant policy and procedure

Reach your full potential with the PHT PACKAGE

  • Uncapped earnings with base wage + incentives - great earning potential
  • Full time, permanent role (open to some flexibility)
  • Laptop and company uniform provided

Training & Education

  • Full time tailored training (up to 6 weeks) provided by certified PHT Training team at Glenelg head office
  • Surround yourself with the best in the business – the dedicated PHT team are passionate industry professionals that offer a wealth of support
  • Stay updated and connected with ongoing supplier led training and product updates
  • Build lasting connections with our exceptionally loyal customer base via quality consulting time

Travel Opportunities

  • Incredible PHT exclusive incentives and famils
  • Educational leave and allowance for all your explorations
  • Amazing Rewards and Recognition program (including exclusive categories for our new starters)

Wellbeing

  • Holistic PHT Wellbeing program, company-wide wellness initiatives and Employee Assistance Program
  • Two days Volunteer Leave to support your community passions
  • Social and fun team environment

ABOUT YOU:

Experience

  • Minimum 2 years retail travel experience

  • Leadership role experience

  • Certificate 3 or above in Travel or Tourism (Retail Travel)

  • Well-travelled

Skills

  • Commitment to excellent customer service ethic
  • Strong communication and interpersonal skills to help nurture client relationships
  • Initiative and flexibility
  • Organised and able to meet deadlines with attention to detail
  • Ability to problem solve

  • Confident using GDS (SABRE preferred) and mid-office systems

  • Comprehensive computer skills

HOW TO APPLY:

If this is you, please send your CV and share in your Cover Letter -

  • Why you're the right person to join our team
  • What excites you about leading a team
  • Three of your highest achievements

Only applicants with a right to work in Australia are eligible to apply.

Applications close COB Friday, October 17

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