f/t support specialist

ABOUT THE ROLE

As our next superstar Supports Specialist in SDA Onsite Shared Supports, you will be managing & coordinating the support provision of our disability support services to our valued QSSS Clients living in two of our Brisbane sites - Circa Three at Nundah & The Mews at Woolloongabba.

This role is extremely Client-focused and involves ensuring both Onsite Shared Supports & In-Home Supports are delivered to our Clients living in these sites and in the wider Brisbane Region. You will achieve this by recruiting, rostering and managing teams of Support Workers while partnering with Clients to deliver supports exactly the way they wish supports to be provided. You will expand our ability to take on more new Clients as we continue to offer our uniquely simple model of disability support to more and more people.

With one day working from home & 4 days working between the Nundah & Woolloongabba offices, this role is extremely varied so the ability to work autonomously, prioritise workload and work well under pressure is key and is best suited to someone who is self – motivated and thrives on variety in their work.

We especially want to hear from those who are versed in the intricacies of NDIS Onsite Shared Supports / Concierge Models, Participant plans and funding, and those who have experience in working in the disability industry as a whole. Experience in recruiting, leading and managing teams is a key still for this role. Most importantly though, we are looking for a decent human being who has initiative, common sense, personality and a passion for making a positive impact in the lives of people with a disability.

The ideal Supports Specialist is someone who loves helping people, is extremely proficient in verbal and written communication, is tech savvy, can establish routines to work efficiently through a variety of daily tasks and loves collaborating & working with a high performing team. We need people who can problem solve, think on the fly, are able to make wise decisions and are extremely adaptable (if you need a flow chart to do your job, this may not be the opportunity for you).

If this is you, we would love to hear from you.

Salary is $94,490.33 plus Superannuation

Hours: Mon - Fri 9am - 5pm acknowledging though that disability doesn't have start / finish time. We need to be flexible to the needs of Clients when needs arise.

Location: 2 days working from Circa Three at Nundah OSS Office , 2 days working from & The Mews at Woolloongabba OSS Office & 1 day working from home or the office (days can be flexible, ultimately aim to set this up for you to be as productive & effective as possible)

Reporting to: QSSS Lead Support Specialist as part of our QSSS Leadership Team

YOUR KEY RESPONSIBILITIES & ACCOUNTABILITIES…

• Mandatory: Be a decent, caring and supportive human who understands that a Client is the decision maker and the expert in their support needs … and you are the expert in making it happen
• Have experience in the disability industry, ideally in the dissemination and application of Participant's NDIS plans, including SDA & OSS funding models
• Coordination of supports for our Clients and ensure their needs are met.
• Recruitment of Support Workers to be part of the Client's unique and hand picked team to ensure Client needs are met
• Partner with Clients & to ensure their support needs are met
• You are a leader and as such you will be expected to support, educate and lead Support Workers in their responsibilities and accountabilities in providing person centred / Client directed supports by holding regular Team Meetings, Tenancy Meetings & Support Worker Supervision
• You will be key in building and maintain meaningful local relationships with Clients, the wider community and relevant stakeholders
• Complete all relevant Client administrative tasks such as but not limited to; Client Profiles, Support Plans, Client Rosters, Data Collection and Reporting, Risk Assessments, PEEP's, Applicant Phone Screenings, Addressing Client Complaints and Feedback.
• And of course work and within the clearly defined NDIS Guidelines, QSSS Protocols, Expectations and Values

TO BE SUCCESSFUL YOU MUST

• Have experience in applying NDIS Participant plans to OSS models or similar NDIS experience
• Have excellent written and verbal communication skills with people of all backgrounds and demographics
• Uphold and approach all work tasks within our Core Values of Compassion, Accountability, Teamwork, Courage, Humility & Integrity
• Be relatable, reliable and show high quality rapport building abilities
• Excellent attention to detail
• Able to work in a position of trust and autonomy and the ability to make wise decisions utilising your existing skills and initiative to find solutions to complex problems
• Be adaptable and have a positive approach to change
• Working knowledge of Microsoft Word, Excel, Outlook Emails and PowerPoint essential
• QLD Drivers licence & vehicle for transport
• If choosing to work one day from home - have a suitable home office work area with high speed and stable internet is essential - we will provide you with the equipment
• Minimum 1-2 years of team management and leadership experience is desirable

If you believe you are the right fit for this amazing opportunity, please submit your (ensure you provide both):

1. Cover Letter - explaining to us why you think you would be the perfect fit for this position, addressing how you demonstrate the above accountabilities, responsibilities and selection criteria, AND,
2. CV - outlining your overall career goals, relevant experience and qualifications

For more information, contact Greg Facoory - Chief Operations Officer on