Duty Manager

The beautiful township of Kiamais located just 1.5 hours south of Sydney by road and 2 hours by train. Kiama is a holiday paradise and popular weekend destination.

The Kiama Leagues Club is a very modern Club that has taken full advantage of its location with plenty of glass, flowing rooms and lovely open areas.  With approximately 80 staff, Bistro, Bars, and regular entertainment, this is a busy, popular venue.

The Club is seeking an experienced Duty Manager - Full Timeto join the busy team servicing a medium sized Club in its entirety with plans of growth well underway.

About the role:

This role will be the critical link between senior management and operations; suitable for a hands-on, experienced hospitality leader. As the escalation point for all guests, a customer-centric approach will be crucial to your success in this role and ensuring that service standards of the venue are met. You will be responsible for overseeing the smooth operations of the club on a shift-by-shift basis.

Duties include, but are not limited to:

• Ensure staff and patrons adhere to all relevant policies, procedures and legislation
• Enforce all AML/CTF, Legislation, Self-Exclusion and patron welfare checks
• Direct staff on shift and allocate breaks in accordance with operational requirements
• Develop and maintain positive relations with members including managing patrons and member complaints in a timely and effective manner
• Oversee external contractors, security, maintenance of facilities and that WHS standards are met for the Club to ensure staff and patron safety
• Opening/ closing procedures including shift report
• Respond to first aid and/or emergency situations to ensure staff and patron safety, accurately record any incidents and report
• Reconciliation of till floats, ensure sufficient cash flow on shift and denominations meet operational needs, verify and report any cash variations, and complete banking.
• Overseeing smooth gaming operations including clearance, troubleshooting machines, fixing and reporting machine faults

About you:

• Minimum 2 years' experience in a supervisory role, demonstrated experience in mentoring and developing team members
• Extensive knowledge of operations over all departments in a Club including gaming and food and beverage services, and all relevant legislation
• Passionate about the hospitality industry and committed to delivering an exceptional customer experience
• Inspiring and influential leadership and management skills and experience in mentoring and developing team members
• RSA, RCG, Advanced RCG
• First Aid Certificate
• NSW Food Authority Basic food handling certificate

We offer:

• A competitive remuneration package
• 5 weeks annual leave
• 4-day rotating roster (3 days off)
• 36 hour working week (Paid for 38)
• A supportive team, with scope to develop your career (portfolio days for development )
• Flexible and supportive leadership that want to help develop your skills
• Free Onsite parking
• Free Staff meals and soft drink
• Ongoing training & development

To apply simply email with your resume and cover letter. Please note, only shortlisted candidates will be contacted.