Business Support Officer

Job Description

Why join APM?

APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of brands.

About the Role…

We are currently seeking a highly motivated, detail-oriented, and professional Business Support Officer to join our dynamic team. This is a pivotal role that directly contributes to the accuracy, integrity, and contractual compliance of wage subsidies processed through PULSE and the Departments systems. You will ensure APM are applying integrity, are contractually compliant and are operating within the spirit of the contract at all times.

Location: Gosford, NSW

Key Responsibilities:

Ensure all wage subsidy claims are processed with precision and efficiency, in alignment with departmental guidelines, to prevent errors and mitigate potential revenue loss.

Adhere strictly to all processes and policies relevant to your designated focus area, always maintaining consistency and compliance.

Deliver high-quality support to Operations teams and Employers participating in the wage subsidy program, ensuring all interactions meet required timeframes and service standards.

Maintain clear, professional, and effective communication with both internal and external stakeholders to facilitate smooth operations and positive outcomes.

Identify and escalate any instances or emerging patterns of non-compliance to the direct manager for timely resolution and risk mitigation.

Sustain a comprehensive understanding of Employment Services contracts to ensure accurate application of guidelines and informed decision-making.

Contribute proactively to the enhancement of organisational systems and processes, aiming to boost employee efficiency, effectiveness, and overall productivity in support of quality participant outcomes.

Actively seek and implement improved methods to assist colleagues and participants, fostering a culture of innovation and teamwork.

Assist Operations in investigating and resolving customer concerns within designated timeframes, ensuring satisfactory outcomes and service recovery.

Execute all responsibilities in accordance with the Employment Services – Business Support Officer Operating Guide, maintaining high standards of professionalism and accountability.

Essential Qualifications and Experience:

A minimum of six (6) months' recent experience working within the Employment Services sector.

A sound understanding of the DES or Workforce Australia contractual framework, including an awareness of wage subsidy and compliance processes (desirable but not mandatory).

Proven ability to exercise sound judgement, discretion, and initiative, particularly when handling sensitive or complex placement matters.

A strong commitment to accuracy, quality assurance, and data integrity across all work undertaken.

Excellent time management, organisational, and prioritisation skills, with the capacity to meet competing deadlines in a high-pressure environment.

Exceptional attention to detail and a methodical approach to task execution.

To be considered, you will have...

• Eligibility to work in Australia
• A current driver's licence and a comprehensively insured vehicle
• A MyGovID (Standard level)
• Willing to complete a National Police Check
• Able to pass a Working with Children Check
• Available to work Full-Time Monday to Friday 8:30am - 5:00pm

The work you do is Momentous Enjoy our employee benefits…

• EAP | Employee Wellbeing Program
• Purchased Annual Leave
• Paid Parental Leave
• Service recognitions
• APM Family Hub
• Maxxia | Vehicle salary packaging

When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Join us as we continue to #enable better lives