Contact centre team leader

2 weeks ago

Oakleigh Queensland, Australia A2B Australia Limited Full time $60,000 - $120,000 per year

We are currently seeking an for a maternity leave position as a
Team Leader
in our
Melbourne office.
This role is above award on the Clerks Private Sector Award 2020 and applicant is required to work
15:00-23:00 Tuesday-Saturday.
Position Purpose
The Team Leader role models excellent standards of customer service and satisfaction through effective personal customer relations skills. The Team Leader will lead, coach, and motivate a team to deliver departmental KPIs, targets, and objectives.

The Team Leader will be accountable for setting targets and objectives with a focus on ensuring the team achieves objectives around performance, by increasing performance capability and engagement in the team with a focus on improving behavioural metrics such as but not limited to absenteeism, staff turnover, lateness, etc.

Skills & Experience

  • Excellent communication and telephone manner
  • High level of interpersonal relationship skills and emotional intelligence.
  • Deliver administrative supporting functions required for the Contact Experience Centre to provide accurate, high-quality service which complies with all legislative requirements.
  • Ability to uphold Contact Centre quality assurance standards by undertaking silent monitoring, side by side coaching ensuring staff follow the correct scripts and ensuring all customer requirements are accurately entered into the system.
  • Promote and enhance company reputation by providing professional and effective assistance
  • Ability to provide clear and concise direction, support, and guidance to the team through effective coaching, leadership, and setting of SMART objectives
  • Identify and implement improvements to enhance the customer experience or improve operational efficiency.
  • Ability to utilize multiple systems and applications concurrently
  • Ability to evaluate rational and emotional elements of situations and make sound decisions based on a consideration of facts
  • Identify and implement improvements to enhance the customer experience or improve operational efficiency.

ComfortDelGro Corporation Australia (CDC) and A2B
acknowledges the Traditional Custodians of the land, waters, and communities throughout Australia. We pay our respects to all First Nations people, their culture, and to Elders past and present.

  • Team Leader

    2 weeks ago

    Oakleigh, Australia A2B Australia Full time

    **The Role** *** As a Team Leader, you’ll lead and support our Contact Centre Operators with frequent coaching and mentoring to develop their customer service skills. You’re accountable for leading and achieving set targets and objectives by increasing team performance capability and engagement. - Lead, coach, and motivate a team of Contact Centre...

  • Team Leader

    2 weeks ago

    Oakleigh, Australia A2B Australia Full time

    **The Role** As a Team Leader, you’ll lead and provide support to our CX Operators with frequent coaching and mentoring to develop their customer service skills. You’re accountable for leading and achieving set targets and objectives by increasing performance capability and engagement in teams. - Lead, coach, and motivate a team of CX Operators, to...

  • Customer Care Team Leader

    4 days ago

    Oakleigh, Australia A2B Australia Full time

    **The Role** As a Customer Care Team Leader, you will lead and provide support to the Customer Care Specialists with frequent coaching and mentoring to assist in keeping their conflict resolution skills sharp. You are accountable for leading and achieving set targets and objectives by increasing performance capability and engagement in teams. - Lead a team...

  • Team Leader

    4 days ago

    Oakleigh, Australia ASSA ABLOY Full time

    **Team Leader** - Join an iconic Australian Brand - Melbourne based role - Forbes top 100 list of most innovative companies **About Us** ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both...

  • Production Team Leader

    1 hour ago

    Oakleigh, Australia IPA Personnel Services Full time

    The core of this role is to support on-site employees with disabilities in a production environment. Our clients' foundation operates over 30 commercial operations across the Eastern seaboard covering a range of products mix including packaging, document destruction, recycling, and manufacturing to commercial customers. Balancing a person-centred approach...

  • Revenue Optimisation Team Leader

    2 weeks ago

    South Bank, Queensland, Australia Flight Centre Travel Group Full time $80,000 - $120,000 per year

    About the Role:This role is responsible for optimising content and products for customers by managing the fares warehouse, executing pricing strategies, and identifying gaps or opportunities. The Revenue Optimisation Team Leader will track brand, supplier, route, and customer performance to improve content and maximise revenue.Primary Accountabilities &...

  • Centre Director

    5 days ago

    Gympie, Queensland, Australia Parkside Early Learning Centre Full time $100,000 - $120,000 per year

    Lead with Purpose at Parkside Early Learning CentreAt Parkside, leadership is more than a role. It is a responsibility built on trust, care, and community. Here, your guidance is valued, our team is established and dedicated, and every child is genuinely known.Nestled in the heart of Gympie, Parkside offers high-quality early education and care with a...

  • Production Team Leader

    2 weeks ago

    Oakleigh, Australia Endeavour Foundation Full time

    Fixed term, part time Production Operator vacancy in Oakleigh - Rewarding opportunity to guide and support people with disabilities in a production environment and really make a difference to their lives - Opportunity to join an outstanding team on a fixed term basis (to Sept 23) **Who is Endeavour Foundation?** Endeavour Foundation support people with...

  • Team Leader

    5 days ago

    Gladstone, Queensland, Australia Cement Australia Pty Limited Full time $80,000 - $120,000 per year

    Based at the NRG Gladstone Power Station, we are seeking an experienced leader to join our team as Team Leader Ash Operations - CQ.You will lead a high-performing team to safely maintain ash production and meet distribution demand. As the key point of contact for all NRG site operations and maintenance, you will ensure seamless communication with Cement...

  • Derrimut Nutrition Bar Cafe- Team Leader

    5 days ago

    Oakleigh, Australia Derrimut 247 Gym Full time

    **The Organisation** Derrimut 24:7 Gyms are the fastest growing and most renowned Gyms in the Southern Hemisphere! It is a one stop shop for everything fitness! We are home to first-rate, champion exercise equipment brands, a supplement and gym gear superstore, and high-protein meal packs. Select locations offer extensive group fitness classes, a ladies...