Contact centre team leader

2 weeks ago

Oakleigh Queensland, Australia A2B Australia Limited Full time $104,000 - $130,878 per year

We are currently seeking an for a maternity leave position as a
Team Leader
in our
Melbourne office.
This role is above award on the Clerks Private Sector Award 2020 and applicant is required to work
15:00-23:00 Tuesday-Saturday.
Position Purpose
The Team Leader role models excellent standards of customer service and satisfaction through effective personal customer relations skills. The Team Leader will lead, coach, and motivate a team to deliver departmental KPIs, targets, and objectives.

The Team Leader will be accountable for setting targets and objectives with a focus on ensuring the team achieves objectives around performance, by increasing performance capability and engagement in the team with a focus on improving behavioural metrics such as but not limited to absenteeism, staff turnover, lateness, etc.

Skills & Experience

  • Excellent communication and telephone manner
  • High level of interpersonal relationship skills and emotional intelligence.
  • Deliver administrative supporting functions required for the Contact Experience Centre to provide accurate, high-quality service which complies with all legislative requirements.
  • Ability to uphold Contact Centre quality assurance standards by undertaking silent monitoring, side by side coaching ensuring staff follow the correct scripts and ensuring all customer requirements are accurately entered into the system.
  • Promote and enhance company reputation by providing professional and effective assistance
  • Ability to provide clear and concise direction, support, and guidance to the team through effective coaching, leadership, and setting of SMART objectives
  • Identify and implement improvements to enhance the customer experience or improve operational efficiency.
  • Ability to utilize multiple systems and applications concurrently
  • Ability to evaluate rational and emotional elements of situations and make sound decisions based on a consideration of facts
  • Identify and implement improvements to enhance the customer experience or improve operational efficiency.

ComfortDelGro Corporation Australia (CDC) and A2B
acknowledges the Traditional Custodians of the land, waters, and communities throughout Australia. We pay our respects to all First Nations people, their culture, and to Elders past and present.

  • Contact Centre Manager

    1 week ago

    Oakleigh, Australia A2B Australia Full time

    **About Us** Our 13cabs taxi network is the largest in Australia directly supporting 10,000 vehicles and 40,000 Drivers. We believe in the importance of accessible, dependable, and equitable transport in the community and are building the team, technology, and brands to support its delivery. We are looking for Contact Centre Manag **e**r to manage the...

  • Call Centre Team Leader

    2 days ago

    Oakleigh East, Australia Weploy Full time

    **Expression of Interest - Call Centre Team Leader**: Are you a results-driven leader with a passion for coaching teams, achieving targets, and delivering exceptional customer experiences? If you're looking for an exciting leadership opportunity, we want to hear from you! We are currently gathering **Expressions of Interest** for a **potential upcoming Team...

  • Team Leader Children's and Youth Services

    2 weeks ago

    Oakleigh, Australia Latrobe Community Health Service Full time

    Located in Oakleigh (with travel across other IPHS - Metro sites as required), full-time, permanent_ - Join a not-for-profit health care provider who is getting back to what matters. - Utilise your leadership skills whilst still maintaing your clinical expertise. - Total remuneration package dependent on qualifications and experience. - At Latrobe Community...

  • Production Team Leader

    2 weeks ago

    Oakleigh, Australia IPA Personnel Services Full time

    The core of this role is to support on-site employees with disabilities in a production environment. Our clients' foundation operates over 30 commercial operations across the Eastern seaboard covering a range of products mix including packaging, document destruction, recycling, and manufacturing to commercial customers. Balancing a person-centred approach...

  • Childcare Centre Director

    2 weeks ago

    Oakleigh South, Victoria, Australia Whizz Learning Full time $71,785 - $146,362 per year

    Childcare Centre Director (flexible, Part time to Full time)We are a small centre but growing. We wanting a part time centre director initially who will be made fulltime once we get more enrollments. You focus should be converting customers keeping families happy. We use OWNA, so you should know the software well. We have a good friendly team already, the...

  • Employment Coach

    2 days ago

    Oakleigh, Australia Endeavour Foundation Full time

    **Permanent Full-Time** position based in **Oakleigh**: - Provide people with a disability employment support to help them achieve their professional and personal goals! - Encouraged and supported ongoing professional development **Who is Endeavour Foundation?** Endeavour Foundation is one of Australia’s largest employers of people living with...

  • Warehouse Team Leader

    2 weeks ago

    Oakleigh South, Australia FGB Natural Products Full time

    FGB Natural Products is a proud Australian Pharmaceutical manufacturer specialist in over-the-counter essential oil-based products, cough and cold preparations, nutritional products, medical devices, pharmaceuticals and household and personal care products. Boasting leading wellness brands including Bosisto’s, Eukybear, and Extralife as well as the...

  • Mental Health Team Leader

    2 weeks ago

    Sunshine Coast, Queensland, Australia Queensland Corrective Services Full time $96,000 - $124,000 per year

    QCS is hiring a Mental Health Team Leader at Woodford Correctional Centre. This leadership role oversees a multi-disciplinary team, providing clinical supervision and operational management. The team delivers assessments, group and individual interventions, and crisis management within a case management framework.You'll lead meetings on suicide risk and...

  • Experienced Assistant Educator

    2 days ago

    Nerang, Queensland, Australia Jungle Gems Early Learning Centre Full time $60,000 - $80,000 per year

    ***4- 5 days per week (you choose your preferred hours) ***Jungle Gems Early Learning Centre, a privately owned centre, is seeking an Early Childhood Assistant Educator.Experience is a must.Earn Above Award Wages (Current pay per hour shown, does not include the 10% increase that all staff, including the successful candidate, will receive)Do you need a fresh...

  • Room Leader Exceeding Service Oakleigh

    4 days ago

    Oakleigh, Australia anzuk Education Full time

    Exceeding | Beautiful Service - Above Award Pay | Above Ratio Rooms - Strong Focus on Wellbeing | Supportive Team **About the Role** This is a once is a lifetime opportunity to be part of an Exceeding community in the beautiful bustling suburbs near Oakleigh as a Room Leader/Lead Educator As a Diploma Qualified / Bachelor Qualified Room Leader you will...