Quality Improvement Support Officer

Work in an environment that offers: 

• Support for career progression and development
• A strong attitude to teaching and learning
• A dynamic and growing health service that embraces new technologie

The Position

Job Reference: 3002

Position Title: Quality Improvement Support Officer - Safer Together Program
Classification: HS4
Salary per hour (exc. super): $3,217.60
Hours per fortnight: 76
Employment Status: Fixed Term Full Time (until November 2026)

Closing date: 05/10/2025

The STP Quality Improvement Project Support Officer will sit within the LMLHSN, to drive improvement and share learning as a region. The STP QI Project Support Officer plays a key role in enhancing improvement capability and supporting the effective implementation of STP priority projects across the network.

This role provides support to the STP team and works closely with the STP Coordinator and Improvement Lead to assist with implementing improvement activities. The STP Quality Improvement Project Support Officer helps identify and address operational challenges and ensures clear communication is shared across all health services.

The STP QI Project Support Officer will:

• Work closely with the STP team with a focus on the effective delivery of initiatives
  aligned with the STP's four strategic priorities: reducing avoidable harm, reducing
  avoidable admissions, safe use of medicines, and value-based healthcare.
• Build and foster relationships across a range of internal and external stakeholders,
  within SCV and across LMLHSN health services.
• Lead and facilitate Community of Practice sessions.

The role reports to the LMLHSN STP Regional Coordinator and collaborates with the Loddon Mallee Local Health Services Network team to support broader STP projects, ensuring successful delivery of the Safer Together Program's strategic priorities.

The Loddon Mallee Health Network

The Loddon Mallee Local Health Service Network (LMLHSN) is collaborative partnership between public funded health services in the Loddon Mallee region, aimed at improving health care quality, safety, and service delivery across the region. LMLHSN's vision is to shape the future of health service delivery, ensuring a great person-centred care experience across the region while delivering the right care at the right time in the right place. LMHN operates under the values of Respect, Integrity, and Collaboration.

The geography of this Network spans from the more densely populated Macedon Ranges Shire in the south to the remote and more sparsely populated Mallee Region in the far northwest. This grouping reflects the existing patient flows which follow the main transport routes along the Murray River and down towards Bendigo and Melbourne. This diverse region presents unique healthcare challenges, which the LMHN addresses through a region-wide approach to service planning and delivery. The population served is 334,000 (Victoria) + 9,305 (NSW).  Due to the geographical diversity of the region some of the work of the LMHN is best completed in sub-regional groupings.

Network Health Services: Bendigo Health, Boort District Health, Cohuna District Hospital, Dhelkaya Health, Echuca Regional Health, Heathcote Health, Inglewood and Districts Health Service, Kerang District Health, Mallee Track Health and Community Service, Mildura Base Public Hospital, Robinvale District Health Services, Rochester & Elmore District Health Service, Swan Hill District Health.

LMHN Vision: Shaping the future of health service delivery to give our communities a great experience throughout the Loddon Mallee region.

LMHN Values: Respect, Integrity and Collaboration

Working with Bendigo Health

Bendigo Health are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture.

Created by our community in the 1850s, we have a long, proud history of delivering excellent care to our community.

Our organisation is diverse, welcoming and committed to delivering our vision of Excellent Care. Every Person, Every Time.

Bendigo Health has around 5000 staff and a catchment area covering a quarter of the size of Victoria. The three main campuses of Bendigo Health are in Bendigo, with many services extended to regional settings including areas such as Mildura, Echuca, Swan Hill, Kyneton and Castlemaine.

We offer a fantastic range of benefits for our staff, including: 

• Staff health and wellbeing programs
• Career development and education opportunities
• Generous salary packaging opportunities, to increase your take-home pay each fortnight
• Flexible Working Arrangements
• Use of staff gym and pool and access to other fitness facilities through fitness passport program

If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the on boarding process.

Bendigo Region

Bendigo is one of Victoria's largest regional cities making it a great city to live and work in. Bendigo provides services for the region's population of over 320,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trails and wineries within our region.

Interested?

We'd love to hear from you  Please ensure that you attach a cover letter and an up-to-date copy of your resume.  

Need more information?  Please contact Nat Retallick Progran Cooordinator on for a confidential discussion.  

Diversity and Inclusion

Bendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply.

Position Description: HERE 

Careers Video Reference:  Loddon Mallee Health Network

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If you are an existing Bendigo Health employee, please ensure you apply with your Bendigo Health email address.