Fraud Operations Manager

1 day ago

Sydney, New South Wales, Australia Ubank Full time $120,000 - $180,000 per year

About Us
At Ubank, we empower the digital generation to achieve financial success. Think of us as your daily money companion, offering a unified view of your finances with smart features and real-time insights. Save more, track spending, and achieve home ownership faster with Ubank.

The Why
The role of Manager, Fraud Operations is responsible for supporting the Head of Fraud to lead the operations business, drive a high-performance and engaged culture, deliver on the Ubank Fraud strategy, and provide advice on fraud-related risks to the organisation. You'll play a key role in Ubank's mission to protect its customers by reporting and remediating Fraud and Scams.

You'll interface into the broader business, acting as a conduit between Fraud Operations and key stakeholder groups, such as Product, Change, Risk and Technology, and will support Ubank's customers by ensuring the effective provisioning of education & support.

You will be accountable for the success of the Fraud Operations business, which will include:

  • Leading an operations team of 15 – coaching and enabling them to deliver high-quality service and analysis
  • Effective management of alert queues, ensuring the accurate assessment of cases generated via our fraud monitoring platforms.
  • Ensure compliance with internal policies and procedures, as well as upcoming external regulation.
  • Contribute to implementing the fraud policy across Ubank.

Key Responsibilities

  • Minimising harm to customers and Ubank resulting from fraud & scam events
  • Providing advice to internal stakeholders regarding fraud risk & vulnerabilities
  • Execution of team resourcing, development, and engagement within corporate framework
  • Supervision of the operations team performance & compliance
  • Generation of insights & trends reporting
  • Compliance with SLAs and industry regulatory requirements
  • Support in assessing and managing material & escalated fraud events
  • Expansion of fraud monitoring and assessment capabilities into new products & typologies

Your Experience

  • 5+ years of people leadership experience in an operations business.
  • Demonstrated expertise in fraud & scams
  • Fraud or Financial crime related qualifications with be highly regarded but are not essential.

Why Ubank?

  • Innovation with impact: From meaningful work to amazing benefits, we equip you with the tools and support to drive real change - so your ideas don't just stay ideas, they become impact.
  • Collaborative, supportive & fun: We believe innovation is a team sport. It comes from a special kind of culture that's highly collaborative and gives people the support they need to thrive.
  • Build something great: Ubank is where ambition meets opportunity. We don't just talk about change - we give you the tools, trust, and support to make it happen.
  • Freedom to be yourself: We celebrate individuality and give you the flexibility to work in ways that suit your style. Our hybrid working model lets you balance connection and autonomy.
  • Accelerate your Career: With clear paths for career development, your potential won't just be recognised, it'll be accelerated.

We acknowledge the Traditional Custodians of our local area.

This Sydney-based role requires Australian or New Zealand citizenship or permanent residency, or unrestricted Australian working rights for the duration of the maximum term contract.

We welcome applicants of all backgrounds, and our Talent team is excited to connect with you.

Apply now with your CV and explore this exciting opportunity

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