Customer Success, Associate Manager

3 days ago

Sydney, New South Wales, Australia Uber Full time $80,000 - $120,000 per year

#GreatMindsDon'tThinkAlike
At Uber, we take pride in our diversity and working environment that sees you as more than just a person who can do the job, but a unique individual who can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team
UberEats has been a market leader in Online Food Delivery for the past seven years. While there are many Aussies who have ordered a meal through us, there are plenty of others who could benefit from our products and services. #GoGetIt embodies the attitude and mentality of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and earners

About The Role
The Customer Success, Associate Manager (CSM) plays an integral role in the Uber Eats Australia team, delivering an outstanding customer experience to a portfolio of our Key Account restaurant partners. The focus will be to drive business growth and innovation with our restaurant partners, expanding our business together in mutually beneficial ways. In conjunction with the Global Account Manager, the CSM role strives to deliver a world-class customer experience. This includes, but is not limited to: providing best-in-class services to external business leaders & franchisees, defining and executing operational excellence initiatives and identifying growth opportunities within the account.

Your Impact in Role

  • Work alongside our Global Account Manager to provide an outstanding customer experience and drive shared business growth within our highest-value restaurant partners
  • Advance the strategic priorities of a portfolio by coordinating performance improvement projects, driving initiatives to increase store activations and account penetration and managing select growth initiatives
  • Build trust with multiple stakeholders across the restaurant partner's corporate and store network
  • Interpret, through data analysis, opportunities and threats to the restaurant partners' business and provide recommendations to drive growth within the partnership
  • Identify opportunities to improve the restaurant experience and success, working cross-functionally to achieve this

The Experience You'll Bring

  • A proven track record - You'll have previous customer or partner-facing experience at an Enterprise level.
  • Customer Empathy - A customer-first, customer-always mindset and a passion for working directly with key accounts.
  • Strong professional verbal and written communication - Ability to be credible with senior audiences
  • Commercial acumen - Understanding of how businesses and organisations work and how to navigate a partner's business
  • Data acumen - Strong data and analytical capability to be able to understand and analyse complex problems and develop recommendations/solutions based on data

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