Customer Success Associate

1 week ago

Sydney, New South Wales, Australia Whispli Full time
Overview

Whispli is the most innovative whistleblowing platform on the market. Since 2015, Whispli has grown to help over 2 million employees in more than 100 countries anonymously and securely communicate with their organizations. We help our clients to identify and investigate issues thanks to their greatest asset—their employees.

Whispli is present in Australia, France and the United States. We have participated in the Y-Combinator program and have won awards for product excellence as we accelerate development.

The Context

Whispli has a proven track record, enjoys a strong reputation and is considered the most efficient platform by its customers. We now aim to reach more companies globally.

Our Customer Success (CS) team is split between Paris and Sydney and is growing globally to serve our existing and new customers. The Global CS Lead is based in Paris.

The Role

We are seeking a Customer Success Associate to join our team. This role suits someone with 1-3 years/' experience; recent graduates with relevant internships or part-time work will be considered.

We are looking for a tech-savvy individual with strong relationship-building skills who wants customers to succeed. You will be part of an international team based in Paris and Sydney and work closely with the global sales and product teams.

You will develop relationships with everyone in our firm, give client feedback to Product & Sales, and work with Marketing and Engineering on product development. You'll build strong ties to our clients and partners as well.

If you are a friendly, open and helpful person who loves working across teams, this could be your role. Whispli has worked remotely since the pandemic years, so you must be a self-starter who can manage your own time and reach out to colleagues for help when needed.

You must have

1. Australian citizenship or Permanent residency, and
2. be living in Australia

What you will do:

- Provide technical and advisory support to clients
- Ensure high levels of customer satisfaction through excellent service
- Provide client feedback to Product and Sales teams
- Collaborate with Marketing and Engineering on product development during the discovery phase to assess value, usability and feasibility of features based on user interactions with the platform
- Maintain strong relationships with Whispli's clients and partners
- Bring in new ideas to delight customers
- Renew our customer base, acting as the customer/'s main advocate within Whispli
- Assist in defining the approach to achieving customers' strategy and goals

You should have:

- A thirst for knowledge
- Passion for customer service and helping people gain lasting outcomes
- An interest in working with clients in Technical Support, Customer Success, Account/Project Management, Pre-sales solutions consulting or Business Analysis
- Fluent English; a second language is a plus
- Entrepreneurial spirit and flexibility toward dynamic change
- Team player with the ability to build relationships at all levels

Why join Whispli?

- For the mission: work in a fast-growing start-up with a positive social impact
- For the potential: strong product/market fit, great customer references, and substantial market interest
- For the daily life: an inclusive and dynamic team, high degree of freedom, and opportunities to learn and grow

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