Warehouse Customer Experience Coordinator

1 day ago

Nerang Queensland, Australia ABI Interiors Full time $45,000 - $65,000 per year

We're currently looking for a
Warehouse Customer Experience Coordinator
to join our returns team in a part-time capacity, working from our Gold Coast warehouse. You will be responsible for maintaining a consistent customer experience by managing product returns, conducting quality inspections, and performing relevant data control.

What You Will Be Doing

  • Foster a commitment to ABI Interiors' mission, vision, and values while promoting an inclusive environment.
  • Ensure a consistent ABI customer experience across all touchpoints.
  • Process returned inventory whilst performing product quality inspections.
  • Use of computer and mobile devices to capture and input data relative to the processing of returned inventory.
  • Support and liaison with the Customer Experience Team - investigating and assisting in solving various customer, warehouse, and inventory-related issues.
  • Picking and packing of goods and materials in accordance with appropriate procedures.
  • Participate in annual companywide stocktakes.
  • Perform necessary housekeeping duties required to maintain a clean and tidy workspace.
  • Operation of internal systems on both computer and personal devices in accordance with the Communication Devices and Social Media Policy.
  • Perform all duties and handling of equipment in accordance with Workplace Health and Safety procedures.
  • Assist the greater warehouse team when required.
  • Manage special projects and administrative tasks.

About You

  • Experience as a warehouse assistant or a similar role.
  • Experience with online transaction platforms and the ability to accurately manage refunds and returned payments.
  • Current OSH Forklift Operator Certificate (desirable but not required).
  • Experience with IMS, RF scanners, and WMS applications.
  • Physical capacity to lift cartons up to 25kgs.

What We Can Offer You

  • Work-life balance: our warehouse hours are 7:00 am - 5:30 pm Monday to Friday.
  • On-site gym and Pilates studio.
  • Daily breakfast plus onsite café.
  • Opportunity to connect with your team and the wider ABI team through social events, team building activities and a collaborative working environment.

If this opportunity feels like the right fit for you, we encourage you to apply with your
resume and cover letter
, highlighting how you can contribute to our team and culture.

About ABI Interiors
ABI Interiors is an Australian family business that was established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.

Today, we pride ourselves on supplying a comprehensive range of interior fixtures and fittings that are of an exemplary standard. Our in-house Research and Development team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.

But our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience.

Guided by quality, trust, innovation, passion, and responsibility, our team all share the same belief and commitment that we can enrich lives by enriching spaces.

  • Transport & Customer Experience Coordinator

    1 week ago

    Lytton, Queensland, Australia Rogers Transport Pty Ltd Full time $45,000 - $60,000 per year

    Rogers Group is a leading national provider of Transport, Logistics and Warehousing solutions. From portside operations through to national road distribution, contract logistics and 3PL, we deliver complete supply chain solutions to our customers.With our state-of-the-art facility in Lytton and continued investment in people, systems and technology, we are...

  • Customer Service Team Member

    7 days ago

    Nerang, Queensland, Australia Salon Furniture Australia Full time $45,000 - $60,000 per year

    Hair and Beauty Kingdom is a fast-growing importer and wholesaler of premium salon supplies and furniture. We proudly supply exclusive brands to salons and wholesalers across Australia, offering a wide range of products—from professional clippers to high-end hair care. Alongside our wholesale operations, your primary position will be in the storefront in...

  • Warehouse Despatch Operator

    1 day ago

    Nerang, Australia DOCKPRO Full time

    **Warehouse Despatch Operator** Are you looking to join a dynamic business that values growth, high performance, and creating a positive workplace? We invite you to be part of our innovative team at DockPro, located in Carrara, Qld, where we prioritise trust, respect, and a supportive environment for all. **About DockPro**: Founded in 2004, DockPro is...

  • Warehouse and Site Coordinator

    5 days ago

    Tingalpa, Queensland, Australia Device Technologies Full time $60,000 - $80,000 per year

    About us…Since 1992, Device Technologies has been dedicated to improving patients' lives through leading edge technology and services,supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world.Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support...

  • Warehouse Operator

    2 weeks ago

    Nerang, Australia DOCKPRO Full time

    **Warehouse Operator - Incoming and outgoing** Are you looking to join a dynamic business that values growth, high performance, and creating a positive workplace? We invite you to be part of our innovative team at DockPro, located in Carrara, Qld, where we prioritise trust, respect, and a supportive environment for all. **About DockPro**: Founded in 2004,...

  • Warehouse Assistant

    2 weeks ago

    Nerang, Australia GNA Full time

    GNA is looking for new part-time assistant warehouse staff to join their ever-growing team. The role will entail the below key responsibilities (but not limited to): - Picking + packing online orders - Preparing orders and product for dispatch - Printing online orders and shipping labels - Organising, preparing and dispatching large wholesale orders...

  • Warehouse Supervisor

    2 weeks ago

    Gladstone, Queensland, Australia Smit Lamnalco Towage (Australia) Pty Ltd Full time $90,000 - $120,000 per year

    Smit Lamnalco is the leading provider of safe, reliable and cost-effective integrated midstream marine services. We own, operate and manage a modern diverse fleet of approximately 150 vessels. With more than 1700 crew and staff worldwide, Smit Lamnalco is dedicated to providing marine support services tailored to the operational needs of global customers in...

  • Retail Store Manager

    1 week ago

    Garbutt, Queensland, Australia Nutrition Warehouse Full time $80,000 - $120,000 per year

    Brief DescriptionNutrition Warehouse is looking for a passionate Store Manager to lead our team of local legends at our Garbutt store If you love helping people reach their health and fitness goals, we want to hear from you today.LIFE AT NUTRITION WAREHOUSEWe are Nutrition Warehouse - Australia's leading and largest health and sports supplement retailer,...

  • WAREHOUSE OPERATOR

    2 weeks ago

    Nerang QLD, Australia DockPro Full time $50,000 - $80,000 per year

    Warehouse Operator - Incoming and outgoingAre you looking to join a dynamic business that values growth, high performance, and creating a positive workplace? We invite you to be part of our innovative team at DockPro, located in Carrara, Qld, where we prioritise trust, respect, and a supportive environment for all.About DockPro:Founded in 2004, DockPro is...

  • Facilities Coordinator

    2 weeks ago

    Nerang, Queensland, Australia VOAO Facilities Full time $60,000 - $80,000 per year

    We're growing and looking for our next Facility CoordinatorIf you've got hard services experience, love keeping things organised, and want to work with a team that knows how to have a laugh while getting the job done — this is for you. Apply today and let's build something great together. Facility Coordinator – Hard Services Nerang $70,000 + Super...