Customer Bookings Specialist

2 weeks ago

Melbourne, Victoria, Australia Woods & Co Full time $60,000 per year

Woods & Co Recruitment has partnered with one of Australia's most recognised names in automotive care, based in Mulgrave. Here's your chance to join a well-known Australian automotive brand that values its people and is continuing to grow.

This business is looking for a friendly, reliable, and detail-focused person to join their Commercial team as a Customer Bookings Agent.

You'll be the first point of contact for customers, helping them book services, answering questions, and keeping everything running smoothly behind the scenes. If you've worked in admin or customer service and want a role with stability, support, and a great team - this is the opportunity for you.

*What's in it for you?*

  • $60,000 + Super
  • Mulgrave Office with onsite parking | Monday – Friday
  • Join an award-winning and growing national business
  • Supportive and fun working environment with a collaborative team
  • Professional development opportunities with management who support internal growth
  • Diverse responsibilities across bookings, administration, and customer coordination

What you'll do:

  • Handle scheduling of services such as: installations, repairs, deliveries - ensuring timely completion and customer satisfaction
  • Manage customer orders, input details into CRM including product specifications, quantities, and special instructions
  • Confirm bookings and orders with customers
  • Maintain an organised calendar, adjusting for last-minute changes or rescheduling requests
  • Work closely with inventory and procurement teams to ensure product availability
  • Liaise with suppliers to secure items when stock is unavailable
  • Answer customer calls and emails, confirming appointments and handling enquiries
  • Keep booking details, orders, and invoices up to date in internal systems
  • Support the team with general admin tasks and safety checks

What you'll need:

  • 1–2 years' experience in administration or customer service (any industry)
  • Clear and friendly communication skills – both written and verbal
  • Strong organisational skills and the ability to pick up details others might miss
  • Proactive, positive attitude with a genuine willingness to learn
  • Reliability and a team-first approach

If you're as excited by this opportunity as we are and to learn more about the position please call Phoebe Ditchburn on or email 

Woods & Co Recruitment is committed to creating a diverse, inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all members and genders of the LGBTQI community, and people with disability.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability.

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