Head of Out of Home

Deliver a better tomorrow
 Australia Post is shaping the future of delivery for all Australians. We support small businesses, strengthen communities, and advance sustainability. With our Out of Home network now surpassing 1,000 parcel lockers nationwide, we offer customers secure, flexible, and convenient ways to receive parcels—wherever and whenever it suits them. We are moving forward, and your leadership will help us deliver a better tomorrow for our customers, our communities, and our people. Reporting to our Executive General Manager of Parcels, Post & eCommerce Services, this role is a critical part of how we are going to continue to delight our customers and build a sustainable business.

About the opportunity

As our Head of Out-of-Home, you will be an enthusiastic champion of the customer-centric transformation that we are undergoing, responding to the evolving needs of Australians and businesses. Our 2025 Australia Post eCommerce Report showed us that 56% of Gen Z and 45% of Millennials would preference retailers to access out-of-home collection points, this highlights  the demand for secure, flexible, convenient and available delivery options. In this role you will deliver for our customers by ensuring our parcel locker network continues to grow and expand and deliver seamless experiences that delight shoppers, small businesses and large enterprises.

In this position you'll drive commercial and operational leadership, implementing and driving the strategy to make Out-Of-Home the preferred channel for parcel delivery & collection. You and the small team you guide, will work across our business, collaborating to develop a safe, frictionless and world leading customer experience from merchant cart to the shopper's hands. Orchestrating an end to end product Go-To-Market will be crucial to the success of this role and delivering on world leading NPS, revenue and cost parameters.

You will foster enterprise-wide collaboration, working closely with technology, network operations, and teams across our business. You will engage with stakeholders to deliver innovative solutions and drive the increase of availability and adoption of parcel lockers. To this end you will build and orchestrate a balanced Out of Home marketplace and ecosystem that connects senders, receivers, hosts and operations to deliver seamless experiences and to drive value across our network.

What you'll deliver with us

• Implement and lead our Out of Home strategy, positioning it as the preferred method for parcel collection and dispatch nationwide.
• Own the commercial performance of the Out of Home portfolio, including profit & loss, investment planning and cost-to-serve.
• Co-ordinate cross-functional delivery across product, operations, technology and customer experience ensuring alignment and speed to market.
• Lead a nimble, agile, elite team of subject matter experts with specialties in Experience Design, Product & Program Management, Location & Infrastructure management.
• Coach and develop the team to build their capability.
• Establish and manage partnerships with host locations, technology vendors and internal stakeholders to build a sustainable, customer-centric ecosystem.
• Drive innovation through agile product development maintaining a single backlog and adapting to market, customer & internal needs.
• Deliver measurable outcomes in network expansion, Net Promoter Score uplift, EBIT improvement and operational efficiency.

About you

You will bring extensive experience leading senior teams and complex portfolios in large, matrixed organisations focused on project delivery. You will be adept at influencing at an executive level, aligning diverse stakeholders and driving outcomes through a complex business to achieve ambitious targets in a highly visible and crucial program of work. You will be able to negotiate and build strategic partnerships, gaining an understanding of the macro-economic and competitor environment.

You'll also need

• A strong ability to lead an empowered Out-Of-Home strategy, go-to-market and programs function.
• Demonstrated experience building strategic frameworks, and associated roadmaps for delivery.
• Demonstrated experience leading program deployment through agile delivery methods.
• A high capability to pull stakeholders together and to foster alignment towards the business goal of increasing our parcel locker network considerably.

How we'll deliver for you

• In this career defining role, you will shape the future of parcel delivery for the country, drive innovation at a national scale and leave a lasting impact on our customers, our businesses and the communities we serve.
• We will empower you with the autonomy and resources to shape Australia's parcel delivery environment for the future. You will be set up for success, with support functions aligned and a huge appetite within the business for a successful roll-out.
• We will support and invest in your leadership journey long term, with the resources and visibility to make a lasting impact. Your work will be recognised at the highest levels of our organisation and you will play a pivotal role in delivering a better tomorrow for our customers, our communities and our business.

We're delivering together

At Australia Post, we acknowledge the Traditional

Custodians of the land on which we operate, live and gather as employees.
 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications

from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on