Process Consultant

3 days ago

Sydney, New South Wales, Australia Peoplebank Australia NSW Full time $172,800 - $173,600 per year

Process Consultant — large multinational company

URGENT 6+ Month Contract (with view to extend) · $800–$830/day incl. super

· Sydney (Hybrid - 3 days onsite / 2 days remote) · Immediate start

We are seeking an experienced Process Consultant with a strong background in telecommunications to lead the design, optimization, and governance of end-to-end change processes across network and IT domains, driving operational efficiency and service excellence.

Key Responsibilities

• Map current end-to-end change processes (from request to post-implementation review) across multiple technology domains including RAN, Core, IPN, Cloud, and Transmission.

• Design and define target-state processes incorporating policies, control gates, separation of duties, risk routing, and required documentation standards.

• Streamline and standardize process checklists, ensuring validation criteria, freshness requirements, and defined responsibilities for execution and verification.

• Develop and document data models, field definitions, and reporting structures for change management systems (e.g., NSM/Helix).

• Create comprehensive process documentation and governance artefacts including RACI charts, approval matrices, SOPs, templates, and training materials.

Skills & Experience

• Business Process Consultants / Sr. Business Process Analyst related experience

• 8-10 Years in process improvement or change management within Telco or ITIL driven environment

• Strong stakeholder engagement and documentation capability (Visio, Confluence, M365)

• Exposure to NSM/Helix is highly desirable

For more information or for a confidential discussion, please contact Gian directly via quoting reference

Ready to take the next step? Apply now

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