Senior Process Re-Engineering Consultant

About us:

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

We're looking for a Senior Business Process Re-engineering Consultant. In this crucial client-facing role, you will act as a trusted advisor to our clients, guiding them through complex business transformation initiatives. You will leverage your deep expertise in Lean Six Sigma and Process Mining to analyse, redesign, and optimise their core processes, preparing them to unlock new efficiencies with cutting-edge automation and AI solutions. This is an exciting opportunity to drive significant, measurable impact for our clients.

Key Responsibilities

• Client Advisory & Engagement: Serve as the primary consultant for clients, building strong relationships, understanding their unique business challenges, and defining strategic roadmaps for process transformation and automation.
• Process Analysis & Redesign: Lead client workshops and conduct deep-dive analyses of their business processes using process mining tools to identify bottlenecks, inefficiencies, and key automation opportunities.
• Lean Six Sigma Application: Apply Lean Six Sigma principles (DMAIC, Value Stream Mapping, Kaizen) to re-engineer client processes, eliminate waste, and enhance operational quality and efficiency.
• Automation & AI Readiness: Advise clients on preparing and priming redesigned processes for automation, RPA and AI solutions
• Stakeholder Management: Engage and collaborate with senior client leaders, department heads, and subject matter experts to ensure buy-in, manage organisational change, and facilitate the smooth adoption of new processes.
• Project Leadership: Manage the end-to-end delivery of re-engineering projects for our clients, defining project scope, developing detailed project plans, and measuring post-implementation success against key performance indicators (KPIs).
• Data-Driven Insights: Develop and present compelling business cases and strategic recommendations to client executives, using data from process mining and statistical analysis to quantify potential operational and financial benefits.

At NCS, you'll work on large-scale, meaningful transformations for enterprise and government clients. The solutions you help build and transform will provide smarter, more efficient services that millions of Australians rely on every day. You'll see the direct results of your work in the real world.

• Experience in a similar role for a management consultancy, professional services, technology consultancy or system integrator
• Certification: Certified Lean Six Sigma Black Belt
• Process Mining Expertise: hands-on experience with process mining software and its application in a large-scale business environment.
• Consulting Experience: proven experience in a client-facing business process re-engineering, process improvement, or management consulting role.
• Client-Facing Skills: Exceptional communication, presentation, and interpersonal skills, with a demonstrated ability to build rapport and influence senior client stakeholders.
• Analytical Skills: Superior analytical, problem-solving, and data-driven decision-making skills.
• Change Management: Proven ability to lead clients through complex organisational change initiatives.
• Experience with transforming processes for automation and AI optimisation  
• Experience working in an Agile/Scrum environment.
• Telecommunication industry experience ideally including Network domain (OSS, Core Network & RAN)

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks