Senior Business Process Consultant

2 days ago

Sydney, New South Wales, Australia Cognizant Technology Solutions Full time $80,000 - $120,000 per year

We are looking for a talented and driven Senior Business Process Consultant to join our dynamic team. In this role, the successful candidate will take the lead in designing, implementing, and optimizing ServiceNow solutions that align with our clients' business needs. They will work closely with various stakeholders to ensure seamless integration and functionality across HR Service Delivery (HRSD), Source to Pay (S2P), Customer Service Management (CSM), and Field Service Management (FSM) processes.

Key responsibilities include:

  • Collaborating with clients to gather and analyze their business requirements, and translating them into effective ServiceNow solutions.
  • Leading the design and implementation of ServiceNow modules related to HRSD, S2P, CSM, and FSM.Providing expert guidance and support throughout the project lifecycle, from initial planning to go-live and beyond.
  • Conducting regular reviews and assessments to ensure that the implemented solutions continue to meet the evolving needs of our clients.
  • Staying up-to-date with the latest ServiceNow features and best practices, and incorporating them into our service offerings.

To be successful in this role your skills and experience should include:

  • Strong analytical skills with a focus on business process improvement.
  • Proven experience with ServiceNow CSM and ITSM platforms.
  • Background in business analysis and planning within the telecom industry.
  • Excellent English communication skills—both written and verbal.
  • Ability to thrive in a collaborative, hybrid work environment.
  • Knowledge of service fulfillment and service assurance processes.

Benefits

Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.

We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

  • You can pursue innovative career tracks and opportunities here
  • You can enhance your professional development through education and dedicated training
  • We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Senior Business Process Consultant position.

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.

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