AO6 Team Leader Operations

2 days ago

Rockhampton, Queensland, Australia Hudson Full time $100,000 - $120,000 per year

Are you a strategic leader with deep knowledge of the building and construction industry? Our client is seeking a Team Leader (Operations) to provide high-level operational and technical support to the Regional Service Centre Manager while driving performance and customer-focused outcomes across the team.

Location: Rockhampton (on-site role)

Contract Duration: 3 months

Industry: Building & Construction Regulation - StateGovernment

Salary: Competitive + Super

About the Role:

As the Senior Operations Lead, you will be the frontline manager of the Regional Service Centre (RSC), acting as the final point of escalation before the RSCM. You'll manage complex and sensitive case files, lead a high-performing team, and ensure the delivery of exceptional service across disputes, claims, compliance, and licensing matters.

Key Responsibilities:

  • Provide direct operational and technical support to the RSCM.
  • Lead and guide the RSC team, ensuring alignment with KPIs and performance metrics.
  • Manage complex cases including disputes, claims, compliance, and licensing.
  • Deliver high-quality customer service and stakeholder engagement.
  • Monitor team performance and identify gaps in operational knowledge.
  • Represent the organisation in industry engagement and educational activities.
  • Champion core values and foster a culture of excellence and accountability.

About You:You are a confident and experienced leader with:

  • Extensive knowledge of the building and construction industry, including legislation, standards, and codes.
  • Previous exposure to claims management and compliance related to claims
  • Strong operational leadership and resource management skills.
  • Exceptional communication, negotiation, and mediation abilities.
  • Proven experience handling complex and politically sensitive issues.
  • Ability to build strategic relationships and deliver high-quality outcomes under pressure.

Why Apply?

  • Be part of a respected regulatory body making a real impact.
  • Lead a dynamic team in a fast-paced, customer-focused environment.
  • Enjoy a supportive culture with opportunities for professional growth.

Ready to take the next step in your career?

Apply now or contact us for a confidential discussion.

Diversity, Equity & Inclusion at Hudson

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading *Please note for all Australian* based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

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