Service Team Leader

Your Opportunity

Our client, a respected national community services organisation, is seeking an experienced and motivated Service Team Leader  to lead regional operations across Rockhampton and Gladstone. This is a key leadership position responsible for overseeing a multidisciplinary team and driving excellence in service delivery across community and carer support programs.

Your RoleReporting to the Service Manager, you will provide leadership, operational oversight, and team development across two key regional hubs. You'll work closely with your team to foster collaboration, strengthen local community partnerships, and ensure high-quality, person-centred service delivery.

This role offers a unique hybrid work model, you'll spend four days in the office and one day working from home, with flexibility to operate from either hub. You'll typically work 9:00am–5:00pm, with some travel between Rockhampton and Gladstone. For the right person, alternating weeks in each location can be accommodated.

You'll lead a team of up to ten staff, including Hub Navigators, Coaches, Counsellors, and Community Engagement Officers. Your focus will be on creating a culture, leading by example, and developing a cohesive, high-performing team in a newly created leadership structure.

Key Responsibilities

• Provide hands-on leadership and direction to multidisciplinary teams across both regional hubs
• Foster a positive, inclusive, and collaborative team culture built on values alignment
• Oversee service integration, operational efficiency, and client outcomes
• Support staff development, performance, and engagement
• Build and maintain strong relationships with community partners and local stakeholders
• Ensure compliance with organisational policies and service standards
• Collaborate with senior leadership to embed best practice and continuous improvement

This is a dynamic leadership role suited to someone who can work independently, motivate others, and bring people together to achieve shared goals.

Your Profile

You're a confident, capable leader with experience managing teams in community, mental health, or disability services. You bring strong interpersonal and operational management skills, with a natural ability to inspire and unite people.

You'll bring:

• Proven leadership experience within community or human services
• A collaborative and values-driven approach
• Ability to build culture, lead change, and develop team capability
• Experience managing multidisciplinary teams and community partnerships
• Strong administrative, organisational, and communication skills
• Proficiency in systems such as Microsoft Office, Carelink CRM, Power BI, Vendor, and RingCentral
• Relevant qualifications in Community Services, Health, or Social Work

What's in it for you?

• Permanent full-time role with competitive salary and packaging benefits. SHADS Level 6 + Super + Salary Packaging
• Hybrid work model – 4 days office / 1 day WFH
• Immediate start with structured onboarding
• Opportunity to travel and lead across two key regional hubs
• Supportive leadership and development opportunities
• Off-street parking at all sites
• Required checks: Blue Card, NDIS Worker Screening, Police Check, and professional references

Why Join

This is a newly created position offering the chance to shape culture, build strong teams, and make a real difference in your community. You'll be part of a passionate national organisation that values leadership, inclusion, and collaboration, and rewards initiative with trust and flexibility.

Apply Now

Learn more about Woodforde Group and how we can help you: 

At Woodforde Group we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.