Technical Sales and Service Supervisor

3 hours ago

Balcatta, Western Australia COMPRESSOR VALVE SERVICES Full time $90,000 - $120,000 per year
About Compressor Valve Services (CVS)

For more than 20 years, CVS has supplied, serviced, and tested industrial compressor valves and parts across Australia and beyond.

We're a small, close-knit team where quality, reliability, and consistency matter. We provide step-by-step training, well-defined procedures, and supportive coaching so people can build trusted technical expertise.

About The Role

We're hiring a Technical Sales & Service Supervisor to orchestrate the flow between sales, warehouse, and service operations ensuring processes are followed through accurately and on time.

You'll be the steady, reliable link between customers and our workshop: answering technical queries, preparing accurate quotes, coordinating work, and stepping in to support warehousing during busy periods.

This role is for someone who enjoys:

  • Structured, process-driven work
  • Customer interaction backed by technical credibility
  • Coordinating people and processes
  • Rolling up their sleeves to help when needed
Key Responsibilities

Sales & Customer Support

  • Respond to enquiries with accurate, practical technical guidance
  • Prepare quotations, follow up methodically, and convert to orders
  • Maintain clear, professional communication and steady customer relationships

Operations Coordination

  • Orchestrate hand-offs between sales, warehouse, and service to keep jobs moving
  • Ensure procedures are followed; monitor order accuracy and status updates
  • Provide hands on support to the team during busy periods

Quality, Safety & Compliance

  • Uphold standards for accuracy, documentation, and safety in line with company procedures
  • Support ISO/NATA readiness through consistent process adherence
  • Log issues, drive corrective actions, and close the loop

Team Support & Training

  • Coach teammates on product knowledge, quoting steps, and order flow
  • Promote a calm, supportive, and methodical work style
About You

You're steady, reliable, and detail-oriented. You like clear routines and take pride in doing things right the first time.

Essential

  • Technical/mechanical background (valves, compressors, or similar equipment)
  • Experience in sales support, operations coordination, or technical service
  • Strong attention to detail; follows procedures and closes tasks fully
  • Clear, professional communicator with customers and teammates
  • Willing to be hands-on in the warehouse when needed

Desirable

  • Direct experience in valve/compressor servicing or parts
  • Familiarity with ISO/NATA requirements
  • Comfort with ERP/CRM/order management systems
What's great in the job?
  • Stable, full-time role with structured processes and clear expectations
  • Step-by-step training and supportive leadership
  • Visible impact in a small, growing business
  • Opportunity to develop into a recognised technical and operational leader
  • No site work meaning no long shifts away from home.
  • The role is purely based in the Balcatta warehouse.
  • Perfect for someone wanting to get off the tools and move into a supervisor role with increased responsibility and opportunity to apply knowledge gained from experience.
How to apply

If you are interested in applying for the role, please submit your application through our website. This will show us you have read and understood the job ad, and will increase your chances of success. Direct link provided below.

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