Operations Support

About us

Qube is Australia's largest integrated provider of import and export logistics services with a market capitalisation of around $6.5 billion as at 30 June 2024. We operate in over 200 locations across Australia, New Zealand and South East Asia with a workforce of more than 10,000 employees.

Our purpose is to help our customers, communities, industries and people to Thrive through a relentless focus on our five priorities – Safety, Wellbeing, Planet, Opportunity and Performance. Our business is comprised of two core divisions: the Operating Division, and Qube's 50 per cent interest in Patrick Terminals, Australia's leading container terminal operator. The Operating Division comprises two business units: Qube Logistics and Infrastructure and Qube Ports and Bulk.

About the role

Role Location: Toowoomba, QLD

Role Type: Full-time

The Opportunity

Qube Grains are looking for a dedicated and detail-oriented Operations Support team member to join our growing Grains Team, focusing on Container export requirements.

As the critical interface between trading and operations, the role primarily involves contract administration, data entry, data dissemination, system maintenance and record keeping. The successful candidate will provide exceptional customer service, ensuring contracts are fully executed within contracted timeframes. The ideal candidate will possess strong time management skills, the ability to prioritize tasks effectively, and exemplary communication skills.

Your Role and Responsibilities

Contract Administration:

• Assist with the preparation, review, and management of contracts and agreements related to grain transactions.
• Ensure all packing documentation is accurate, complete, and compliant with company policies and industry regulations.

Data Entry and Record Keeping:

• Perform accurate data entry into relevant databases and management systems.
• Maintain organized and up-to-date records for contracts, transactions, inventory, and other operational data.
• Accurately recording and maintaining cost accruals.
• Ensuring timely execution of export document despatch and receipt of payment.

Customer Service:

• Act as a point of contact for customers regarding grain orders, inquiries, and issues.
• Investigate and resolve customer issues efficiently, ensuring high levels of customer satisfaction.

General Support:

• Provide general support to the wider Grains team.
• Collaborate with other departments to facilitate effective communication and operational efficiency.

Skills and Experience that you possess

• Previous experience in operations coordination, contract administration, or a similar role, preferably in the agricultural or grains industry.
• Meticulous attention to detail and strong organizational skills.
• Excellent time management abilities and capacity to prioritize tasks effectively.
• Exemplary written and verbal communication skills, with the ability to interact professionally with internal teams and external stakeholders.
• Intermediate to advanced computer skills, including proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with data management software or ERP systems.
• AgTech & Impex Docs experience preferred but not essential.
• Strong problem-solving skills and a proactive approach to challenges.
• Ability to work independently and as part of a team in a fast-paced environment.
• Adaptability and willingness to learn new processes and systems.
• Commitment to upholding company values and fostering a positive workplace culture.

Benefits

• Up to 50% off gyms, studios, active wear, healthy meals, supplements, recovery and more through the Qube Fit program.
• Discounted health insurance
• Special paid leave to participate in volunteering activities
• Unlimited access to employee assistance program delivered through Sonder
• Generous paid parental leave for eligible employees
• Ongoing learning, development, and training opportunities for employees

Qube recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from people of all genders, ages and backgrounds. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected on their unique strengths and characteristics.

If you want to invest in your future apply now and we will help you reach your full potential.