ICT Support Officer

• We are a values-driven organisation

• We are engaged and empowered to thrive

• We focus on wellness, flexibility and culture

• We create and inspire leaders of the future

Working conditions include:

• Modern office in Sydney CBD, a 3-minute walk to Wynyard station

• Full-time (38-hours/week)

• Flexible working arrangements

About the role:

The ICT Support Officer plays a vital role in providing frontline IT support, ensuring staff have the tools and technology they need to work efficiently. You will be responsible for troubleshooting some hardware, software, and user-related issues, supporting AV and meeting room technology, and assisting with IT asset management, onboarding, and process improvements.

NB: Whilst network, server, firewall, patch management, AD and high-level desktop support are managed by our IT Business Partner, you will need to provide well-rounded technical support. This role requires excellent problem-solving skills, a proactive mindset, and a customer-focused approach to IT support.

Key Accountabilities:

This role is accountable to deliver the following performance goals:

• Provide Tier 1 support to all staff, diagnosing and resolving issues in a timely manner.

• Assisting staff with IT-related queries, conducting training sessions on IT systems and best practices, and developing user guides to improve digital literacy.

• IT Asset management, including procurement, setup, decommissioning, and tracking assets using Smartsheet and other tools.

• Supporting and maintaining core business applications.

• Assisting with IT projects focused on innovation, automation, and system enhancements, contributing to process improvements and documentation.

Key Challenges:

• Balancing IT support and projects while ensuring clear communication with users of varying technical expertise.

• Maintaining reliable AV and meeting room technology under time pressure.

• Adapting to urgent issues without losing focus on long-term initiatives.

• Upholding IT security, compliance, and asset management best practices.

• Continuously improving processes, staying updated on technology, and enhancing efficiency.

• Collaborating across departments and external vendors to implement effective IT solutions.

Preferred Experience:

• Experience using Microsoft Dynamics CRM, or a similar CRM or ERP system.

• Exposure to a ticketing system, such as Zendesk.

• Experience with a project management tool, e.g. Smartsheet.

• Experience setting up user accounts, permissions, and IT equipment for new starters, as well as providing basic IT training.

• Experience with SQL - not necessary, but nice to have.

• Experience with Power BI- not necessary, but nice to have.

Required Skills:

• Use of M365 applications, including Excel, Word, Outlook, PowerPoint, Teams and SharePoint.

• Well-developed verbal, interpersonal and written communication skills, including the ability to communicate effectively with all levels of an organisation and external stakeholders, to engage proactively with and inspire end-users to and establish effective working relationships.

• Strong reading, writing, speaking and interpersonal skills.

• Ability to communicate with user-friendly language.

• Excellent organisational and time management skills.

• Demonstrated problem solving and decision-making skills.

• Strong attention to detail, and a commitment to quality.

• Ability to work autonomously, whilst also being a team player.

• Ability to facilitate training and undertake presentations.

About Local Government Procurement

Local Government Procurement Pty LTD (LGP) is a private company established in 2006 by Local Government New South Wales (LGNSW), to provide Councils with a coordinated, professional approach to procurement. The organisation works closely with Councils to meet their procurement needs; and forges sounds business relationships with the suppliers of goods and services to Councils, ensuring that all parties in the procurement and supply functions are working successfully and cohesively with the common aim of achieving best practice.

The services provided by LGP include the provision of a portfolio of Local Government specific contracts, which Councils can utilise without having to tender in their own right.

LGP is a medium-size business with a very high business ethic; a flexible place to work, with modern facilities and equipment. LGP is seeking the best quality staff in their chosen field.

Local Government Procurement maintains a non-smoking policy in all its buildings.

Local Government Procurement is an Equal Opportunity Employer.

Benefits and culture:

LGP is a medium-size business with a very high business ethic. A flexible place to work, with modern facilities and equipment. LGP is seeking the best quality staff in their chosen field.

For further information about the role or for a copy of the position description contact Kyle Stuart at ****** For further information about LGP, visit

Employer questions

Your application will include the following questions:

1. Which of the following statements best describes your right to work in Australia?

2. How many years' experience do you have as an Information Technology Support Officer?

3. Which of the following Microsoft Office products are you experienced with?

4. Which of the following content management systems (CMS) do you have experience with?

5. How many years' experience do you have using SQL queries?

6. What's your expected annual base salary?

7. How much notice are you required to give your current employer?

8. Whis of the following Customer Relationship Management (CRM) systems do you have experience using?

9. Are you familiar with IT asset management, including procurement, tracking, and decommissioning?

10. What interests you about this role, and how do you see yourself contributing to the team?