ICT Support Officer

5 days ago

Sydney, New South Wales, Australia Duratec Full time
Overview

Join to apply for the ICT Support Officer role at Duratec.

This role is based at our Newington office and is a full-time position (Monday – Friday). This role is subject to a pre-employment medical and background checks.

Responsibilities
  • Answer incoming support calls and provide resolution within SLA using our call logging system
  • User administration, support and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications
  • Desktop and Laptop SOE deployment, support, and repair
  • Administration and support of various peripheral devices
  • Handheld Device deployment and support (including smartphones and other iOS devices)
  • Application installation, upgrades, configuration, and support
  • Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN)
  • Organising warranty and repairs for faulty devices
  • Purchasing, stock and asset management using our asset management system
About You

You can work autonomously, have excellent communication skills and a customer service flair along with:

  • 0-2 years experience
  • Strong administration and troubleshooting skills across Windows 10/11
  • Prior SOE deployment experience
  • Prior handheld device experience
  • IP Telephony administration
  • Windows Server 2016-2025 and Microsoft Office 365 basic administration and support experience
  • Record keeping and asset management experience
Benefits
  • Ongoing rewards & recognition programs
  • Access to everyday discounts from Australia's leading retailers with Flare
  • Paid parental leave
  • Employee referral programs up to $2000
  • Salary sacrifice options
  • Employee Assistance Program
  • Novated lease options
  • First Aid and Mental First Aid Support Officers
About Us

The Duratec group of Companies is an ASX listed, solutions–driven business specialising in the protection, remediation, and enhancement of steel and concrete structures. We provide whole-of-life engineering, construction, and maintenance services with a focus on sustainably extending the life of the built environment. We have been around since 2010 and are currently on an exciting trajectory of growth. Operating across Australia and Papua New Guinea, we work on projects in Defence, mining, energy, marine, infrastructure, and building and facades. We have a workforce of approximately 1,300 people across 25 locations.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
  • Industries: Construction

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