Reconciliation and Chargeback Analyst

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We're looking for a Settlements and Chargebacks Manager to join our ever-evolving Customer Experience team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About The Role
As a Reconciliation and Chargeback Analyst, you will play an integral role operating in the Claims and Chargeback unit and the Settlement and Reconciliation unit of the business. Your role will be pivotal to ensure all funds flows are concise, investigations and claims and chargebacks are carried out within our business guidelines and all reconciliations are finalized to meet our KPIs. You will be confident in dealing with customers and making decisions.

What You'll Own

• Collaborate with team members to manage daily processing on payment platforms, ensuring alignment with business KPIs
• Reconcile bank statements and merchant settlements daily
• Ensure reconciliation batches and corresponding entries are processed accurately across all systems
• Excellent customer service skills that build high levels of customer satisfaction
• Processing and reconciling Merchant/Payer disputes, posting chargeback credit card charges, bank account claims and maintaining documentation of claims and chargebacks
• Identify, report, and investigate exceptions to ensure the integrity of our trust position
• Continuously identify opportunities for process and operational improvements, driving initiatives through to completion
• Respond to processing-related inquiries in a timely manner
• Maintain up-to-date procedures for daily processing, bank reconciliations, disputes, claims, chargebacks, and refunds
• Foster knowledge sharing and cross-training within the team, promoting effective collaboration and communication.
• Ability to maintain confidentiality
• Other related duties assigned as needed

What You Bring

• High level of attention to detail
• A high-level of experience in Microsoft Office suite
• Salesforce experience
• Inquisitive with the ability to investigate complex financial queries
• Skilled in analytical and statistical examination
• Experience with financial functions e.g. Posting/adjusting financial ledgers
• Internal/external audit experience
• Knowledge of Direct Debit and Credit Card scheme rules for specific country regulatory requirements
• Experience working with card schemes and card acquirers directly
• Able to work flexible hours
• Work well under pressure
• Ability to produce management information reports
• Ability to work autonomously and part of a team

What Makes a Worldpayer
What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.