UX/UI Designer
2 days ago
UX Designer
Location:
Melbourne
Duration:
6 months
Overview:
We're looking for a UX Designer to help shape how our teams engage with business units and customers — defining vision, building frameworks, and driving design-led collaboration across the organisation.
Key Responsibilities:
- Develop and embed a shared
team vision, goals, and principles
to guide engagement with business units. - Design and implement a
team operating model
, including tools and frameworks that empower partner business units. - Continuously
iterate and improve engagement models and design outputs
through reflection and feedback loops. - Create
digital tools and frameworks
that help business units identify, design, validate, and measure their products and services. - Define
experience design principles
ensuring IAG-enabled customer value propositions (CVPs) deliver a consistent experience across the full journey — beyond digital touchpoints. - Partner with business units to apply
experience service principles
and ensure global consistency across all CVPs. - Collaborate closely with Platform Teams to
understand and validate customer hypotheses
, ensuring an empathetic, outcome-focused design process.
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