UX/UI & Strategy Lead

UX/UI & Strategy Lead (Platform Design)
JOB PURPOSE

DEPT Australia is seeking a hands-on, platform-focused UX/UI & Strategy Lead to drive the design vision across enterprise-scale digital experiences. You'll lead design locally while collaborating with DEPT's global teams, working across web platforms, component-based CMS, and commerce builds.

As part of a growing onshore team, you'll have the opportunity to own projects end-to-end, from pitch and strategy through to delivery. You'll facilitate workshops, define experience strategies, lead discovery, shape creative concepts, and guide offshore designers in execution.

This is a strategic, visual, and delivery-focused role, with equal emphasis on pitching and sales, client strategy, and hands-on design leadership

KEY RESPONSIBILITIES
Pre-Sales & Pitch Support

• Lead the design stream for RFPs, proposals, and new business pitches, shaping DEPT's design narrative and vision.
• Collaborate with Commercial & Strategy leads to identify design-led differentiators that win work.
• Rapidly prototype concepts, flows, or artefacts that bring proposals to life and inspire clients.
• Bring empathy, strategic insight, and creative storytelling to pre-sales conversations, positioning design as a commercial and strategic driver.

Client Engagement & Discovery / Strategy

• Lead and facilitate discovery workshops, stakeholder interviews, and design thinking sessions to uncover business goals and user needs.
• Translate complex requirements into clear UX strategies and actionable design directions.
• Create frameworks, journey maps, and presentations that help clients align around a shared vision.
• Partner with Delivery & Technical leads to define product roadmaps and ensure design feasibility.

UX/UI Design Delivery

• Design responsive, component-based experiences across AEM, Adobe Commerce, and other CMS/DXP platforms.
• Produce wireframes, user journeys, prototypes, and detailed UI mockups using Figma and Miro.
• Develop scalable design systems, ensuring consistency across multi-platform ecosystems.
• Collaborate closely with developers and product owners to ensure design quality and intent through delivery.

Cross-Functional & Offshore Collaboration

• Provide direction and feedback to offshore design teams, ensuring alignment with DEPT's design standards and client goals.
• Collaborate with platform architects, developers, and delivery teams across time zones to achieve seamless integration and execution.
• Support content, personalisation, and marketing initiatives within Adobe Experience Cloud and similar environments.

WHAT WE ARE LOOKING FOR

• 8+ years' experience in UX/UI design, experience strategy, or digital product design – ideally within an agency or platform implementation environment.
• Deep understanding of component-based CMS and commerce platforms (e.g. AEM, Adobe Commerce, Contentful, Sitecore).
• Confident facilitator and communicator, experienced in leading workshops, managing clients, and aligning cross-functional teams.
• Highly proficient in Figma, Miro, prototyping tools, and design systems, with a strong eye for visual design and detail.
• Experienced working in agile, fast-paced environments with rapidly shifting priorities and timelines.
• Strong grasp of accessibility, responsive design, and cross-platform interaction patterns.
• Comfortable working autonomously in a small local team while managing offshore designers with clarity and confidence.

NICE TO HAVE

• Experience with Adobe Experience Manager (AEM) or Adobe Commerce.
• Exposure to platform implementation, DXP environments, or enterprise integration projects.
• A balance of design craft and strategic thinking – able to move from vision to detail with ease.

WHY JOIN DEPT AU?

• Autonomy and influence: You'll own the design craft locally and help shape how DEPT delivers experience across high-value platform builds.
• Global reach, local impact: Collaborate with global experts while leading projects end-to-end within a growing APAC team.
• Creative and commercial: A role that blends design leadership, product strategy, and tangible business outcomes.

THE PERKS 

You'll have access to our 'Benefits' offering. This includes an abundance of additional leave offerings (think Doona Day, Birthday leave and Parental leave options for all) and access to development opportunities. 

This is your chance to be part of a team of good humans, who come together to celebrate what makes each of us special. If that sounds like you, get in touch Check us out  

DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. We are the only global agency to have been recertified as a B Corp and it is weaved into everything we do. 

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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