NDIS Support Coordinator

Heart to Hold Foundation is looking for a Support Coordinator or Specialist Support Coordinator to join our growing team

Heart to Hold Foundation offers a variety of high-quality, personalised support services including supported housing, respite care, and intensive assistance for individuals with disabilities.

Our goal is to empower participants under the NDIS to realise their aspirations for a fulfilling life by providing exceptional support services.

Heart to Hold Foundation is dedicated to delivering a high-standard service that is adaptable and tailored to individual requirements. We achieve this by eliminating obstacles, expanding choices, fostering skill development, and advocating for systemic improvements, thereby enabling individuals to pursue their personal objectives and realise their vision of a fulfilling life.

We facilitate the connection between individuals with disabilities and the wider community, while also enhancing the capabilities of the individuals themselves and their support networks to pursue more enriching and meaningful goals.

About the role

The Supports Coordinator/Specialist Support Coordinator will be responsible for assisting NDIS participants with complex needs to build personal capacity to make decisions and choices about the implementation of all supports in their NDIS plan. The role also focuses on assisting the participant to connect with NDIS and other supports, negotiate solutions with multiple stakeholders and build capacity and resilience.

This includes:

• Reviewing participants' NDIS plans and ensure appropriate supports and services are implemented.
• Building capacity for participants who are experiencing multiple complex barriers and assist them towards achieving their planned goals.
• Coordinating supports for participants and liaising extensively with NDIA planners and a range of allied health and community-based services.
• Enhancing participants' capacity to coordinate their own supports, including provision of information, referrals and engaging with informal/personal support networks and community-based support options.
• Responding to enquiries from participants in a timely manner.
• Preparing and/or collecting and submitting reports as required for NDIS meetings or providers.

To be successful in the role you will have:

• Experience as a Support Coordinator or Specialist Support Coordinator is essential(Support Worker experience is not equivalent).
• Experience in working with people within the disability sector.
• A relevant tertiary qualification is highly desirable.
• Detailed working knowledge of the NDIS.
• Experience in the delivery of case management and coordination of client services.
• Ability to interpret a NDIS plan and recommend service options within the guidelines of the plan and budget.
• Demonstrated skill in establishing empowering and supportive partnerships with clients and their families with complex needs.
• Sound verbal, written communication, and negotiation skills.
• A current full driver's licence and vehicle (essential)

We offer:

An attractive remuneration package is on offer for this position, negotiable on the qualifications and experience you bring to the role. You will also have access to a range of additional benefits including:

• A laptop and mobile phone;
• A great place to work offering career pathways and opportunities;
• Working within a multidisciplinary team environment; and
• A highly supportive and flexible work environment.

How to Apply

If you're passionate about making a real difference and have the skills and experience to help individuals with disabilities navigate the NDIS system, we want to hear from you Please submit your resume along with a cover letter outlining your suitability for the role.

For questions, please contact us at or call for a confidential conversation.

Job Types: Temp to perm, Contract

Pay: $52.00 – $65.00 per hour

Application Question(s):

• How many years' experience do you have as a support coordinator?

Licence/Certification:

• Working with Children Check (Preferred)
• Driver Licence (Preferred)
• Police Check (National Police Certificate) (Preferred)
• Australian driver's licence (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person