Applications Manager

We Are Hiring: Applications Manager - Corporate Systems.

The WHY:

We don't manage applications; we engineer organizational efficiency.

We believe that the true value of corporate systems - our ERP, HRIS, and core financial tools - is measured by how seamlessly and accurately they empower every critical business decision. Our systems should not be a burden, but a precision instrument. We exist to deliver a data-driven, unified experience for Finance, HR, and Operations, ensuring they can execute their strategies without system friction or delay.

Our purpose is to transform our internal technology from a cost center into a strategic engine that drives compliance, growth, and accuracy. If you believe technology's highest calling is to perfect the core business engine, this is your mission.

The HOW:

This is a strategic leadership mandate focused on discipline, partnership, and process optimization. You will achieve this purpose by operating with alignment, rigor, and focus:

• Lead as a Business Partner: You will gain the trust of our corporate stakeholders, working backward from their KPIs (e.g., time-to-close, time-to-hire) to define the best application operational strategies and investment priorities.
• Champion Standardisation: You will discipline the corporate application portfolio, eliminate customisation sprawl and ensure our systems align with industry best practices. You will be the fierce advocate for maintainable, scalable, and auditable processes. Ensuring everything is documented and measured.
• Drive Value Realization: You will hold your portfolio accountable for delivering quantifiable Return on Investment (ROI), proving that every system upgrade or integration directly saves time, reduces risk, and/or lowers operational cost.

We are looking for someone who asks WHY the business needs a change before defining WHAT systems need to be implemented.

The Role Details:

As the Applications Manager - Corporate Systems, you will be accountable for the operational performance, lifecycle, technical delivery and teams, supporting our core corporate systems portfolio.

Core Responsibilities:

1. Application Portfolio Stewardship: Own the full lifecycle, governance, and budget for all core systems (ERP, HRIS, Financial Management, etc.), ensuring data integrity and compliance across all integrations.
2. Business Process Alignment: Lead process analysis efforts to identify bottlenecks and functional gaps, driving system configuration and optimisation that enforces standardised, efficient workflows.
3. Roadmap & Migration: Support and drive our multi-year modernization roadmap, focused on upgrading and migrating legacy corporate platforms to new more integrated solutions.
4. Team Leadership: Lead and mentor a team of System Analysts and Application Specialists, focusing their effort entirely on delivering optimum operational service and delivery to projects, create verifiable process improvements and maximize user adoption and knowledge.

Required Experience:

• Strong leadership and team development capabilities.
• Must be an Australian Citizen.
• Excellent communication, negotiation, and stakeholder management skills.
• Proven problem-solving, analytical, and organizational abilities.
• Hands-on experience with major ERP systems SAP, Workday, Chris21 and Geospatial systems.
• Knowledge of application support and management best practices.
• Experience with cloud-based corporate applications and process automation tools.
• Familiarity with business intelligence tools.
• Bachelor's degree in IT, Computer Science, Business, or related field.
• 10+ years in IT with a strong background in corporate applications, including ERP and/or HR systems.
• 5+ years in a leadership role reporting directly to GM level.
• Experience managing distributed teams.
• Demonstrated expertise in managing large-scale application upgrade or transformation projects.
• Proven ability to calculate and communicate the business ROI of corporate technology investments to executive leadership.

If your ultimate goal is not just to manage systems, but to perfect the engine that runs the business, let's talk.

This full-time hybrid position (3 days based at our modern Melbourne office) is ideal for experienced IT leaders passionate about strategic planning, stakeholder collaboration, and driving continuous improvement.

You'll lead a team of application specialists and work closely with business units to ensure systems are aligned with organisational needs and maintained to the highest standards of reliability and security.

Please note this is a permanent full-time role open to Australian Citizens only.

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Benefits of working with us include:

• Flexible hybrid working arrangements.
• Genuine career development and advancement opportunities.
• Access to discounts with hundreds of businesses (e.g., Woolworths, AirBNB, JB Hi-Fi, Bupa).
• Various paid leave options – parental, cultural, community service, study, corporate volunteering, and purchased leave.
• A safe and supportive culture that values diversity and inclusion.

How to apply

Please submit your interest with the Apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Applications will not be accepted via email. If you require any reasonable adjustments to the recruitment process, please email