Head of Applications

6 days ago

Melbourne, Victoria, Australia Emmbr Full time $120,000 - $180,000 per year

We are looking for someone who can introduce contemporary strategies for shaping our operations, particularly within a "Product management" model for our key investments, such as the EMR and our new virtual care platform

Key Responsibilities
  • Lead the management and enhancement of applications in cloud-hosted and SaaS/web-based environments.
  • Oversee IT Applications Services operations, ensuring optimal performance, reliability, and alignment with business goals.
  • Partner with senior stakeholders to shape technology solutions that enable clinical and corporate outcomes.
  • Manage third-party application service providers and ensure effective delivery of service agreements.
  • Identify, assess and manage risks associated with complex, IT-enabled projects and programs.
  • Champion continuous improvement, risk management and ITIL/SIAM-aligned service delivery processes.
About You

Essential:

  • Deep experience in Applications Support and understanding of business processes enabled by technology.
  • Proven experience managing an IT Applications Services department or similar team in a SaaS or cloud environment.
  • Demonstrated leadership and stakeholder management skills, with the ability to influence at senior levels.
  • Experience managing cloud-hosted and package-based application service providers.
  • Strong analytical, problem-solving and communication skills.
  • Familiarity with IT project delivery tools and methodologies (Agile, CI/CD).
  • In-depth understanding of hospital business processes, workflows and operational drivers.
  • Experience identifying and managing risks across complex IT programs.

Desirable:

  • Experience with CI/CD methodologies and modern project management practices for cloud applications.
  • Exposure to cloud-based application architectures and integration patterns.

Technical Competencies
  • Strong background in program and project management, ITIL/SIAM frameworks, and negotiation.
  • Deep understanding of cloud services, SaaS, digital, web and mobile applications.
  • Experience building, transforming and operationalising new IT capabilities.
  • Knowledge of risk management principles, Agile and continuous delivery tools and practices.
  • Ability to balance long and short-term IT and support needs within budget constraints.

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