Mobile Home Lender

Based at our Coffs Harbour Branch, as a Mobile Home Lender you'll service the region, promoting Newcastle Permanent's award-winning lending products to new and potential customers. By building strong, trusted relationships and applying your lending expertise, you'll tailor product offerings to suit individual customer needs. You'll respond promptly to business-generated leads and take a proactive approach to business development, proudly representing Newcastle Permanent as a trusted ambassador within the local community.

What will your key responsibilities include?

• Conduct loan interviews and assess serviceability, managing the end-to-end process, including document collection, system entry, and submission in line with standards and policies.
• Proactively follow up and convert leads from multiple channels while identifying new business opportunities through outreach and referral networks.
• Deliver outstanding customer service by meeting customers in-branch, offsite, or virtually—including outside standard hours.
• Represent and promote Newcastle Permanent through events, workshops, and community engagement activities.
• Maintain strong knowledge of lending products, procedures, and market competitors.

What are we looking for?

• Experienced and highly passionate Lender who thrives on delivering high levels of customer service.
• Strong product knowledge and solid understanding of lending credit policy.
• Proven track record in managing a pipeline of business and achieving sales targets.
• Strong communication and people skills.
• Enjoys building long-term customer relationships.
• Promotes brand awareness throughout the community.
• High attention to detail.
• Strong time management and organisational skills.
• Current driver's licence.

About us

We're Newcastle Permanent, part of NGM Group, and we've been helping customers achieve their financial goals for generations. Our organisation was built by people looking for an alternative to the major banks. As a customer-owned bank, we put our customers first. No shareholders means no compromise. Just great rates, outstanding service and real commitment to the community.

What can you expect from us?

As part of the NGM Group, employees can take advantage of the following work perks:

Comprehensive Induction and Training; 1-Week Induction Training introducing you to our organisation and our values, along with interactive and practical training to support your success as a Customer Service Officer

Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.

Lifestyle;Hotel discounts, 18 weeks paid parental leave, and up to 1 weeks' additional leave supporting your wellbeing. Community and giving back; Embrace community volunteer and fundraising opportunities with our trusted partnerships.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.