Product Specialist

2 weeks ago

Coffs Harbour, New South Wales, Australia Independent Living Specialists Full time $104,000 - $130,878 per year

Independent Living Specialists (ILS) has evolved over the last 20 years to be the largest supplier of Assistive Technology equipment in Australia. We have 60 stores and over 700 team members located in the ACT, NSW, Queensland, Victoria and South Australia, and are continuing to expand our footprint.

Our AT Equipment Specialists are experts in Assistive Technology and equipment prescription. Committed to delivering exceptional services, our team work alongside the wider allied health community, as well as the general public, hospitals, and residential aged care facilities across Australia. In doing so, we champion comfort, dignity, independence and improved quality of life.

An exciting opportunity is now available for a driven Equipment Product Specialist to join our team servicing the Coffs Harbour and Grafton region. Move your career forward with ILS

About The Role

As a member of our Light Rehab/Home and Community Care Team, you will use your product knowledge to deliver the best clinical outcomes for our clients. You will develop ongoing partnerships with clinicians to improve the social, physical and mental wellbeing of clients within the community. The position strikes a balance with managing a referral caseload, as well as undertaking new business development opportunities.

Your Responsibilities

  • Selling Assistive Technology equipment to a broad range of clients in the community.
  • Conducting equipment trials and demonstrations of ILS's core range of Assistive Technology Equipment (Light Rehab/Home & Community Care portfolio)
  • Become a product knowledge expert of our AT products to provide exceptional advice and recommendations on equipment solutions to therapists, clients and their families.
  • Building and developing relationships with allied health professionals and clients within the community by providing exceptional customer service and product knowledge expertise.
  • Creating new business opportunities by conducting clinical education and product in-service events for new and existing referrers.
  • Performing to targets and key performance indicators to achieve/exceed sales budgets.

Required Skills and Experience Compliance Checks

  • Previous experience within the Aged Care and/or Disability sector is desirable
  • Prior experience within a sales role is preferred but not essential.  Must be comfortable with conducting product trials and selling
  • Comfortable with providing education and support to health professionals, clients and their families
  • Excellent verbal and written communication skills - comfortable engaging with people with the ability to establish relationships
  • Exceptional organizational and time management skills
  • Demonstrated ability to develop and manage relationships with customers
  • Demonstrated ability to perform to KPI expectations and drive positive outcomes
  • Comfortable with moving and transporting equipment to trials
  • Willing to travel within your designated sales territory

Required Licences and Compliance Checks

  • A full Australian driver's license
  • Current National Criminal records check (or willingness to obtain)
  • Current Working with Children check (or willingness to obtain)
  • Current NDIS Worker Screening Check (or willingness to obtain)
  • Australian citizenship or Australian permanent residency
  • Vaccinations (flu and covid 19 including booster or medical exemption)

Your Rewards

  • Competitive salary package
  • Comprehensive induction program with full product training provided
  • Fully maintained company vehicle
  • Laptop and mobile phone
  • Participation in the ILS Incentive Scheme
  • Company Paid Parental Leave
  • Birthday leave day
  • Flexible working arrangements to suit your needs
  • Professional, dynamic and supportive team environment
  • Ongoing individual mentoring and support from management
  • Access to workshops from speakers and thought leaders in the healthcare industry including those organised by the ILS Education group

To submit your application,click the 'apply' button. If you require further information, please contact the People and Culture Team at  

To view all ILS job opportunities, visit

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