Technical Communications Assistant

3 days ago

Sydney, New South Wales, Australia DroneShield Full time

About the role

The company is seeking a Technical Communications Assistant with relevant experience to join the team in Sydney.

The position will report to the Technical Communications Manager on the Product Team.

This role involves expressing complex technical concepts in concise, compelling and informative ways to a variety of internal and external audiences. To do that, it requires a deep and broad understanding of the associated technology, landscape and specific solutions. Communication will cover a range of media across written, digital, and face-to-face briefings.

Most tasks are centred around gaining and then then providing context on the latest developments in key areas across the company and surrounding industry.

Responsibilities, Duties and Expectations 

  • Compose clear and compelling messaging that translates in both directions between complex technical features and customer-facing benefits, differentiators, and value propositions.
  • Regularly communicate with stakeholders across business and technical domains on the status and key updates of critical engineering projects.
  • Assist in the collaborations between engineering, creative, and business stakeholders to facilitate accurate technical communication that fills business needs.
  • Create engaging collateral, presentations, and training materials to help sales teams effectively communicate technical solutions.
  • Write, proof and edit pieces such as press releases, whitepapers, case studies, briefings, as well as more technical documents such as datasheets, micro-learning modules, and technical info packs.
  • Partner with tech writers and graphic designers to develop website content, videos, and webinars.
  • Understand the positioning and messaging for a wide range of products and projects to different audiences.
  • Develop a strongly technical understanding of specialty products and technologies to ensure that communications are informative and accessible.
  • View and present this information in the context of company-wide strategy, and a rapidly shifting industrial landscape.
  • Support product, and marketing teams to execute their customer-facing communications.
  • Research and synthesise technical data from a range of internal & external sources to present in actionable summaries. Investigate deeper into a topic, collaborating with technical experts to truly understand a problem space before briefing stakeholders.

Qualifications, Experience and Skills 

  • Learning mindset and generalist attitude - broad baseline competence and an inquisitive approach to the factors surrounding the problem at hand.
  • Strongly technical background - a bachelors degree in a STEM field or equivalent experience.
  • Proficiency in digital, written, and face-to-face communication supported by a broad range of soft skills.
  • Experience in Science Communication, Knowledge Management, Technical Communication, or similar fields involving simple communication of dense subject matter.
  • Initiative and strong ownership over your work, able to collaborate in a cross-functional team or carry a task solo to completion.
  • Comfortable using design software (such as Adobe Suite or equivalent) to create professional customer-facing material within company guidelines.
  • Familiarity with Atlassian ecosystem (JIRA, Confluence), and Microsoft 365 ecosystem (SharePoint, Office, Teams etc.) for knowledge management and transfer.

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.

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