Senior ICT Service Operations Officer

2 days ago

Melbourne, Victoria, Australia Agylex Full time $110,000 - $130,000 per year

NEEDED AN AUSTRALIAN CITIZEN WITH AN ACTIVE BASELINE SECURITY CLEARANCE FOR THIS ROLE.

Key duties and responsibilities

The successful candidate will work under broad direction and with appropriate technical ICT systems and business change management support, contributing to the uplift of the air-gapped Local Area Network. You will work in consultation with the ICT staff, laboratory and management teams.

The Key responsibilities include:

  1. Engage with testing laboratories to develop and implement work practices and associated procedures to leverage the air-gapped Local Area Network. Support will be provided for business change management activities.

  2. Mapping of data flows and storage, developing a current state understanding of where and how data is stored.

  3. Report and present on solution uptake and issues to management and staff user forums. This includes contributing to ICT project governance reporting.

  4. Interact with laboratory users and software vendors to create and maintain a register of current software and licences to allow for planning and supporting procurement activities.

Essential criteria

1.Demonstrated experience (minimum of 3 years) supporting the delivery of IT enhancement projects. Such experience may relate to instrument control software, data mapping and storage, workflow management or information management systems.

  1. Demonstrated self-motivation and organisational skills, combined with well-developed analytical and problem-solving skills, working autonomously under very broad direction.

  2. The ability to work collaboratively in a team and demonstrated experience of negotiation and influence to establish and maintain productive working relationships with management as well as operational staff and vendors.

  3. Excellent communication skills, particularly for engaging with a diverse range of laboratory staff, report and technical writing.

  4. Experience in supporting ICT operations in scientific laboratories, either as an analyst or support role.

  5. Must have an active Baseline AGSVA security clearance (at time of potential interview).

Desirable criteria

1.Tertiary qualifications in either chemistry/biology/physics/engineering/ICT areas are desirable.

2.Knowledge in Software Development, Cyber Security and Data Analysis is desirable.

3.Knowledge in Scientific Laboratory Standards and accreditations (i.e. TGA, NATA) is desirable.

Job Types: Full-time, Contract

Contract length: 7 months

Pay: $110.00 – $130.00 per year

Application Question(s):

  • Australian Citizen with Baseline Clearance

Work Authorisation:

  • Australia (Required)

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