Tour Guide

2 weeks ago

Horseshoe Bay QLD, Australia Magnetic Island Jet Skis Full time $79,000 - $85,000 per year

About Us

We're a leading water sports and adventure tourism operator based on beautiful Magnetic Island. We pride ourselves on delivering fun, safe, and unforgettable jet ski experiences for our guests. We're now looking for a passionate and safety-focused Jet Ski Tour Guide to lead our team and daily operations at Horseshoe Bay.

Job Description

This is a hands-on leadership role responsible for overseeing the daily operations of guided jet ski tours and hire services. The successful candidate will ensure a safe, professional, and engaging experience for all guests while managing staff, maintaining equipment, and upholding operational standards.

Key Responsibilities

  • Lead and supervise guided jet ski tours around Magnetic Island.
  • Manage jet ski hire operations, ensuring smooth and efficient service delivery.
  • Conduct safety briefings and provide hands-on training for customers prior to all tours and hires.
  • Enforce strict adherence to safety protocols, operational guidelines, and maritime regulations.
  • Oversee risk assessments, incident response planning, and staff safety training.
  • Share knowledge of the local marine environment, wildlife, and history to educate and engage guests.
  • Supervise and assist with daily setup, maintenance, and pack-down of jet ski equipment.
  • Provide exceptional customer service, addressing inquiries, feedback, and concerns promptly.
  • Lead and motivate a small team, fostering a positive, safety-first workplace culture.

Requirements

  • Previous experience as a tour guide is essential, ideally within marine tourism or adventure activities.
  • Strong knowledge of water safety practices and relevant regulatory standards.
  • Excellent leadership, communication, and customer service skills.
  • Ability to perform physically demanding duties, including regularly handling heavy jet ski equipment, launching/retrieving skis, and working outdoors in all conditions.
  • English must be your first language, with excellent spoken and written communication skills.
  • Current First Aid & CPR certification (or willingness to obtain).
  • Boat and PWC licence.
  • Manual driver's licence with proven experience driving and reversing trailers.

Job Types: Full-time, Permanent

Pay: $79,000.00 – $85,000.00 per year

Benefits:

  • Professional development assistance

Work Location: In person

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