Member Care Consultant

Are you a customer service champion who brings purpose and energy? Do you want to work somewhere that actually makes a difference in SA? You might be our newest Member Care Consultant.

About Health Partners

We're more than just your health partner. As a proud South Aussie not-for-profit, we've had our member's backs (and eyes, and teeth) for over 85 years. This means we know health and wellbeing looks different for everyone, and it's why we're on a mission to create a better state of health for our over 95,000 members and the local community we call home.

As a member-owned fund, we're guided by doing what's right for our members, our people and the broader community. To be a Health Partners member means you're part of something pretty special – we're your truly local, value giving, member satisfying partner.

About the role

You'll join a supportive team who are all about providing our members with the highest quality customer service in the market You'll be providing information on our products and services, processing membership payments and providing first contact resolution on member queries across various channels, ensuring an exceptional member experience every time.

Working a 75-hour fortnight, you will be on a rotating roster from 8am-8pm Monday to Friday, and Saturday mornings.  Evening and Saturday shifts are work from home.

This role will be primarily based in the Adelaide CBD, and there will be opportunities to work part-time across our other locations.

Key responsibilities

• Providing professional and empathetic support to our members through various communication channels, including phone, digital and face to face.
• Assisting members with policy management requests and enquiries in a timely manner.
• Providing members with information on additional services and benefits available to them and encouraging them to use these value-added services.
• Building and maintaining positive relationships with our members through high quality customer service and genuine care.

About you

You're someone who is ready for next challenge. Your conversational skills are confident and engaging, and your relationship building skills are second to none. You'll also have:

• A positive, customer focussed attitude.
• Well-developed communication and interpersonal skills and effective working relationships with all stakeholders.
• Exceptionally good PC and systems skills.
• Self-motivated, reliable and conscientious.
• A stable working background with experience in providing quality customer service.

What's on offer?

To be part of our local team means your part of something pretty special. You'll be working with a diverse range of people who are committed to doing things Side by Side. Head to  to find out more about life at Health Partners and Side by Side, our employee value proposition. 

Working for us means you can also access our generous employee benefits, including:

• Paid parental leave
• Allowance on your private health insurance premium
• Discounted sunglasses
• Flexible and hybrid working experiences
• Access to internal and external learning
• Volunteer days to work with our partner charities
• Access to our Employee Assistance Program for you and your family
• Access to discounted gym memberships and wellbeing programs.

You must be an Australian citizen or permanent resident at the time of submitting your application and hold a current satisfactory National Police Clearance (within 12 months) and a Working with Children Check or be willing to obtain prior to commencement. 

Are you interested? Apply today

Send through your application. We'll screen applications as they're received, so be sure to get in fast.

We appreciate the time and effort it takes to prepare and submit your application with us. This is why we're a Circle Back Initiative employer, committed to reviewing and responding to every candidate.

If this role isn't quite right for you, but you've got the skills, experience or energy to elevate our team, check out our website for all current vacancies and register for our talent pool.