Customer Success Specialist

3 days ago

Melbourne, Victoria, Australia Windcave Limited Full time $60,000 - $80,000 per year

Imagine selling products and services in an industry that embraces change and innovation, a company that impacts and grows customer experience for businesses and platforms alike. Now imagine working in the payments technology industry for a market leading company.

Windcave is based in Auckland and has operations stretched across the globe, we work on complex projects that focus on the entire payments chain from the design and manufacture of payment terminals to payments as a service (PaaS) software with Bank beating financial services being our most recent innovation.

Our Melbourne office is looking for entry level candidates who love to sell, succeed and grow. Because that's what we do.

Graduates - If you are a recent graduate in business or IT and looking to get started, we would definitely want to help you kick start your career

Position Attributes:

  • Interested and willing to learn about payment technology sector
  • Is enthusiastic about representing a high-growth, market leading, professional company
  • Has integrity and is highly motivated to achieve great rewards

Key responsibilities include

  • Managing accounts
  • Onboarding business accounts
  • Provide responsive assistance on commercial queries
  • Inform and educate customers about products and features
  • Upsell/cross-sell new services to existing customers
  • Support and collaborate with cross-functional teams
  • Regularly report on key accomplishments and monitor key metrics to identify areas for improvement

Role Requirements:

  • Dynamic personality and high-energy with a go getter attitude
  • Ability to learn new product knowledge rapidly
  • Excellent written and oral communications skills
  • Well presented
  • Desire to actively contribute to a fun environment and be part of successful team
  • Intermediate knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint)
  • Awareness of the payments industry, issues, competition and trends would be an advantage but not compulsory

Benefits:

  • Hybrid work model (Mandatory 3 days work from office Monday, Tuesday, and Friday).
  • Competitive remuneration package
  • Career development and long-term career opportunity
  • Diverse, energetic and friendly team environment

Send us your CV if you are keen to explore your options with Windcave

Windcave thanks all applicants in advance, as only those shortlisted will be contacted.

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